Services A-Z (91)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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25Live

Room scheduling services

A

A/V Equipment Loan

Provide event or instruction-related A/V equipment for on campus use.

A/V Space Improvement Request

Audio and Video design and space improvement services for the academic and administrative departments of Buffalo State. Includes computing hardware and software.

Academic Discretionary Funds Budget Reconciliation and Projection

Weekly reconciliation of Purchase Requisitions submitted for Academic Discretionary Funds: Academic & Scientific Equipment (A&SE) 860095-00
and Academic Equipment Replacement (AERF) 860096-00. This report is emailed to authorized personnel on a weekly basis

Advertising and Marketing Request

Request assistance from the Marketing and Communications Office for a campus advertising/marketing campaign.

Assistance requested for EZReslife data export

need assistance with setting up process for exporting file out of THD to EZReslife. Because of contractual considerations, it is not possible to ftp the file from THDs site to EZReslife. extract can be generated by Adirondack, but Buffalo State will have to come up with a process to obtain the file from them and then ftp the file to EZReslife.
Meeting with RL tomorrow to discuss @11. See email attachment.

Assistance with fixing section counts in Banner

Please sync sections counts with registration/class roster totals

Audio Studio Production

A crew member will direct audio capture of content within Bulger Communication Center studios.

B

Banner Self-Service (SSB) Access

Banner is Buffalo State’s Student Information System. Integrated with systems in most major functional areas, Banner supports Admissions, Financial Aid, Student Records, Student Accounts, Housing, Advisement, and many other student services.

Buffalo State ID Card

Request a new or replacement Buffalo State ID card.

C

Caller ID

Request caller ID on a standard (non-VoIP) phone line.

CATV Campus Cable Infrastructure and Planning

Design, develop, plan and maintain Campus CATV systems.

Computer Move, Swap or Temporary Relocation

Request the move, swap or temporary relocation of campus-owned computers and/or peripherals.

Computer Surrender

Use this request form to surrender campus-owned computers that are no longer being used.

Configure E-mail on Mobile Device

Request assistance configuring your campus e-mail account on a mobile device.

Course Design Review

Refreshing online and hybrid courses through course design review using the Buffalo State Open SUNY Course Quality Review (OSCQR).

Creative Services

Request assistance from the Marketing and Communications Office with design, signature logos, writing, editing, and printing/production.

Creative Services in Bulger

Need professional quality posters, flyers, brochures, etc.? Creative Services in Bulger Communication Center provides a wide range of services for the faculty, staff, and students at Buffalo State.

D

Data Recovery Assistance

Request assistance with the recovery of data from a campus-owned client device (due to accidental deletion or data loss due to hardware failure).

Degree Works Access

Degree Works is Buffalo State’s Advising Support / Degree Audit System, a Web-based tool to help students and advisors monitor students’ progress toward degree completion.  Integrated with Banner, the campus Student Information System, Degree Works provides real time degree audit sheets, “what if” analysis of program changes, and unofficial transcript information.

Disconnect Bridge

Request disconnection of bridge (i.e., one location of a phone line that is configured to ring in two or more locations).

Disconnect Phone

Request disconnection of standard or VoIP phone.

E

Electronic Course Evaluations (EvaluationKIT - EK)

Support and training for the deployment of departmental electronic course evaluations (EvaluationKIT - EK).

Electronic Door Access

Request access to spaces on campus that require the use of electronic access control.

Electronic Door Access Issue

Need help with a door access issue? Open a ticket to request assistance from IT.

Electronic Door Access Removal

Request removal of access to spaces on campus that require the use of electronic access control.

Email Issue

Need help with an email issue? Open a ticket to request assistance from IT.

G

General Technology Help

Have a question about technology on campus? This is a good place to start.

Gmail for School of Education Faculty

Creation of a Google mail account for School of Education faculty who are teaching the use of Google Classroom as part of their coursework.

H

Hardware Issue

Need help with a computer or printer issue? Open a ticket to request assistance from IT.

Hardware Request

Request the installation/setup of existing hardware/equipment, request a new or used computer, or initiate the purchase of new hardware/equipment.

I

Information Security Awareness Training

If you would like to receive Information Security Awareness Training for yourself, your office, an affiliated group, or your students there are options. Complete this form and we will contact you.

Install Bridge

Request installation of a bridge connection on a standard (non-VoIP) phone line.

Install New Phone Line

Request installation of new phone line (standard or VoIP).

Institutional Research Data Request

Generation of reports/data from the college official frozen files for enrollment, degrees granted, retention, graduation and human resources (HRMS) official data (payroll 17) systems based on requestor specifications.

IT Enterprise Project Request

Review of proposals received through governance. Project proposal routing process and status:

Formal evaluation of project requests via IT governance committee review process with appropriate teams, feasibility study and analysis. Communication with requester and status updates.

K

KiSSFLOW Assistance

Need help with a KiSSFLOW issue? Open a ticket to request assistance from IT.

L

Learning Management System (Blackboard) - Community Organization

Buffalo State faculty and staff may request a Blackboard Community Organization for campus-related activities.

Learning Management System (Blackboard) - Course Restore

Request the restoration of course content and student data (optional) from an archived Blackboard course.

Learning Management System (Blackboard) - Development Shell

Request a Blackboard development shell.

Learning Management System (Blackboard) - Merge Course Sections

Request the merger of course sections into a single Blackboard course site.

Learning Management System (Blackboard) - Report an Issue/Ask a Question

Support for Blackboard Learn for online, hybrid and face to face courses.

Learning Management System (Blackboard) - Third Party Application Integration

Consultation and integration of third party applications within the Blackboard LMS (Learning Management System).

Lecture Capture Assistance

Help with digital capture of content for a class or event. Recorded or live.

Login Assistance

Need help with a login/password issue? Open a ticket to request assistance from IT.

M

Media Server (Ensemble Video)

Support and training on Ensemble Video that provides restricted access streaming of copyright and faculty created materials for students in courses and on websites.

Microsoft Teams Meetings Assistance

Request Microsoft Teams Meeting assistance

Move Phone Line

Request move of an existing phone line from one location to another (standard or VoIP).

N

New Outlook Public Folder

Request a new shared Public Folder (e.g. calendar) in Outlook for your department.

O

Order New Equipment

Request new equipment from Telecomm.

Order Printing Supplies for Labs

Request toner and paper for printers in the campus pay to print system.

P

Pay-To-Print Installation

Request the installation/setup of pay-to-print for student use in a computer lab.

Phone Issue

Request assistance with a phone or phone line issue.

Phone Line Conversion

Request conversion of a phone line from analog to digital or from digital to analog.

Photography Services

Need professional photographs taken? Complete this request form to have our photographer assist with your project.

Plagiarism Detection (Turnitin Feedback Studio)

Turnitin Feedback Studio is a similar text detection software that instructors may require students to use at Buffalo State. This software may be used as an educational tool to assist students in learning how to properly cite resources, to decrease instances of academic misconduct, and/or to assist in the identification of acts of academic misconduct.

Presentation System Assistance

Need help with a presentation system issue in a classroom? Open a ticket to request assistance from IT.

problem with remote desktop connection

Connection seems to be freezing and it's gotten to the point where it's unusable. Can someone help me with this, or give me some idea on how it can be mitigated? I have a fairly fast connection (FIOS) and everything else seems to be working OK. thanks Brendan

Process Improvement Consultation Request (PIT)

Do you have a process that needs improving? The Process Improvement Team (PIT) will evaluate your current process and your goals for improving it.

Publicity Request

Request assistance from the Marketing and Communications Office to help generate publicity for an upcoming event or initiative.

Q

Qualtrics Issue

Need help with a Qualtrics issue? Open a ticket to request assistance from IT.

R

Regularly Scheduled Workshop Opportunities

Register for an Instructional Design & Training (IDT) workshop on the use of campus technologies such as Blackboard Learn, Blackboard Collaborate, Ensemble Media Server or Office 365.

Report Suspicious Email

Concerned about a suspicious email you received? Report potential phishing/spam email to IT.

Request a Session from Instructional Design & Training (IDT)

Request a session with Instructional Design & Training (IDT) to meet your professional development needs.

Request Captioning (Ensemble Video)

Captioning requested through this service is submitted by IT staff to rev.com for captioning with 24 hour turnaround time for files 60 minutes or less and 99% accuracy.

S

SANS Information Security Awareness (Video) Training Issue

This ticket is used to report problems logging into the SANS system, completing training, downloading your certificate, or anything else that is a barrier to training completion.

Secure Wireless Assistance

Request assistance enrolling your device on the secure wireless network (Bengal).

Server and Storage Provisioning (Physical and Virtual)

Determine resources and configure the memory, CPU and storage allocation from the specifications given from the requestor.
Configuration and installation of security software on the server (antivirus, firewall, and security updates). The installation of any other software and license needed to be implemented agreed by both parties.

Setup Scan to Email

Request the setup of scan to email functionality on a network printer/copier/scanner.

Software Issue

Need help with a software issue? Open a ticket to request assistance from IT.

Software Request

Request software for a faculty/staff computer, classroom computer or a student computer lab.

Status of Surrendered Computer

Use this request form to begin an inquiry concerning the status of a previously surrendered campus computer.

Student Employment Application

Are you a student looking for a rewarding IT job on campus? Apply for a job with Information Technology.

Student Response Systems (TurningPoint Clickers and ResponseWare)

Introductory to advanced training on use of TurningPoint student response system, system troubleshooting.

T

Technology Consulting Services

Technology Consulting Services

Technology Fee Budget Reconciliation and Projection Report

Weekly reconciliation of Purchase Requisitions submitted for Technology Fee, account 900820-00 are emailed to authorized personnel.

Technology/Server Consulting

Review of application software technology and server specifications to recommend the best course of action for resources needed.

Telephone Conferencing

Request phone based audio conferencing service hosted by Intercall.

Television Systems Engineering

Television Engineering Support

Test Scoring and Survey Analysis

Process optical mark recognition (OMR) control sheets and response forms and produce reports and data files of test scores and survey responses/summary statistics.

V

Video Conference and Web Conference Support

Technical support provided in designated instructional spaces and conference rooms for two-way live, real-time video and audio for Buffalo State related academic and administrative activities.

Video Intake Request

Need to make a video? Complete this request form to have our Video Production team assist with your video project.

Visix Digital Signage

Production, upload, display, and/or scheduling of digital media on electronic signage displays across campus.

Voicemail - Add/Remove

Request the addition/removal of voicemail from an existing phone line.

Voicemail - Password Reset

Request reset of voicemail password (standard or VoIP).

VoIP Report

Request a VoIP report for Enterprise Communication Center (ECC) call activity.

W

Web Application Development

Development of custom web database applications and forms

Web Conferencing (Blackboard Collaborate)

Support and training on Blackboard Collaborate web conferencing/collaboration tool that can be integrated within Blackboard Learn.

Web Page Issue

Report web page/site issues or errors.

DO NOT USE THIS FORM TO REPORT ISSUES WITH BANNER, BLACKBOARD, DEGREE WORKS, OR THE CAMPUS WEBSITE

Website Support

Request a new Drupal site, administrative access to an existing Drupal site, or assistance with your Drupal site.

Wufoo Assistance

Need help with a WuFoo issue? Open a ticket to request assistance from IT.