Services A-Z (76)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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25Live

Room scheduling services

A

A/V Equipment Loan

Provide event or instruction-related A/V equipment for on campus use.

A/V Space Improvement Request

Audio and Video design and space improvement services for the academic and administrative departments of Buffalo State. Includes computing hardware and software.

Academic Discretionary Funds Budget Reconciliation and Projection

Weekly reconciliation of Purchase Requisitions submitted for Academic Discretionary Funds: Academic & Scientific Equipment (A&SE) 860095-00
and Academic Equipment Replacement (AERF) 860096-00. This report is emailed to authorized personnel on a weekly basis

Advertising and Marketing Request

Request assistance from the Marketing and Communications Office for a campus advertising/marketing campaign.

B

Banner Self-Service (SSB) Access

Banner is Buffalo State’s Student Information System. Integrated with systems in most major functional areas, Banner supports Admissions, Financial Aid, Student Records, Student Accounts, Housing, Advisement, and many other student services.

Buffalo State ID Card

Request a new or replacement Buffalo State ID card.

C

Caller ID

Request caller ID on a standard (non-VoIP) phone line.

Computer Move, Swap or Temporary Relocation

Request the move, swap or temporary relocation of campus-owned computers and/or peripherals.

Course Design Review (OSCQR)

Refreshing online and hybrid courses through course design review using the Buffalo State Open SUNY Course Quality Review (OSCQR).

Creative Services

Request assistance from the Marketing and Communications Office with design, signature logos, writing, editing, and printing/production.

Creative Services in Bulger

Need professional quality posters, flyers, brochures, etc.? Creative Services in Bulger Communication Center provides a wide range of services for the faculty, staff, and students at Buffalo State.

D

Data Recovery Assistance

Request assistance with the recovery of data from a campus-owned client device (due to accidental deletion or data loss due to hardware failure).

Disconnect Bridge

Request disconnection of bridge (i.e., one location of a phone line that is configured to ring in two or more locations).

Disconnect Phone

Request disconnection of standard or VoIP phone.

E

Electronic Course Evaluations (EvaluationKIT - EK)

Support and training for the deployment of departmental electronic course evaluations (EvaluationKIT - EK).

Electronic Door Access

Request access to spaces on campus that require the use of electronic access control.

Electronic Door Access Issue

Need help with a door access issue? Open a ticket to request assistance from IT.

Electronic Door Access Removal

Request removal of access to spaces on campus that require the use of electronic access control.

Email Issue

Need help with an email issue? Open a ticket to request assistance from IT.

Equipment Surrender

Use this request form to surrender campus-owned computers or printers that are no longer being used.

G

General Technology Help

Have a question about technology on campus? This is a good place to start.

Gmail for School of Education Faculty

Creation of a Google mail account for School of Education faculty who, as part of their coursework, are teaching the use of Google Classroom to Buffalo State students who will eventually go on to careers in K-12 education.

H

Hardware Issue

Need help with a computer or network printer issue? Open a ticket to request assistance from IT.

Hardware Request

Request the installation/setup of existing hardware/equipment, request a new or used computer, or initiate the purchase of new hardware/equipment.

I

Install Bridge

Request installation of a bridge connection on a standard (non-VoIP) phone line.

Install New Phone Line

Request installation of new phone line (standard or VoIP).

Institutional Research Data Request

Generation of reports/data from the college official frozen files for enrollment, degrees granted, retention, graduation and human resources (HRMS) official data (payroll 17) systems based on requestor specifications.

IT Enterprise Project Request

Formal evaluation of project requests via IT governance committee review process with appropriate teams, feasibility study and analysis. Communication with requester and status updates.

IT Funding Request

IT will review a request for Techfee funding and will help to facilitate the acquisition process.

K

KiSSFLOW Assistance

Need help with a KiSSFLOW issue? Open a ticket to request assistance from IT.

L

Learning Management System (Blackboard Learn) - Report an Issue/Ask a Question

Support for Blackboard Learn for all aspects of campus use

Learning Management System (Blackboard) - Community Organization

Buffalo State faculty and staff may request a Blackboard Community Organization for campus-related activities.

Learning Management System (Blackboard) - Course Restore

Request the restoration of course content and student data (optional) from an archived Blackboard course.

Learning Management System (Blackboard) - Development Shell

Request a Blackboard development shell.

Learning Management System (Blackboard) - Merge Course Sections

Request the merger of course sections into a single Blackboard course site.

Learning Management System (Blackboard) - Third Party Application Integration

Consultation and integration of third party applications within the Blackboard LMS (Learning Management System).

Lecture Capture Assistance

Help with digital capture of content for a class or event. Recorded or live.

Login Assistance

Need help with a login/password issue? Open a ticket to request assistance from IT.

M

Media Server (Ensemble Video)

Support and training on Ensemble Video that provides restricted access streaming of copyright and faculty created materials for students in courses and on websites.

Move Phone Line

Request move of an existing phone line from one location to another (standard or VoIP).

N

New Outlook Public Folder

Request a new shared Public Folder (e.g. calendar) in Outlook for your department.

O

Order New Equipment

Request new equipment from Telecomm.

Order Printing Supplies for Labs

Request toner and paper for printers in the campus pay to print system.

P

Phone Issue

Request assistance with a phone or phone line issue.

Phone Line Conversion

Request conversion of a phone line from analog to digital or from digital to analog.

Photography Services

Need professional photographs taken? Complete this request form to have our photographer assist with your project.

Plagiarism Detection (Turnitin Feedback Studio)

Turnitin Feedback Studio is a similar text detection software that instructors may require students to use at Buffalo State. This software may be used as an educational tool to assist students in learning how to properly cite resources, to decrease instances of academic misconduct, and/or to assist in the identification of acts of academic misconduct.

Presentation System Assistance

Need help with a presentation system issue in a classroom? Open a ticket to request assistance from IT.

Publicity Request

Request assistance from the Marketing and Communications Office to help generate publicity for an upcoming event or initiative.

Q

Qualtrics Issue

Need help with a Qualtrics issue? Open a ticket to request assistance from IT.

R

Regularly Scheduled Workshop Opportunities

Register for an Instructional Design & Training (IDT) workshop on the use of campus technologies such as Blackboard Learn, Blackboard Collaborate, Ensemble Media Server or Office 365.

Report a Technology Asset

IT will review technology assets already in place on campus and will log them into technology asset database.

Request a Session from Instructional Design and Distance Learning (IDDL)

Request a session with Instructional Design and Distance Learning (IDDL) to meet your professional development needs.

Request Captioning (Ensemble Video/Blackboard Collaborate Ultra)

Captioning requested through this service is submitted by IT staff to Rev.com for captioning with 24 hour turnaround time for files 60 minutes or less and 99% accuracy.

S

Server and Storage Provisioning (Physical and Virtual)

Determine resources and configure the memory, CPU and storage allocation from the specifications given from the requestor.
Configuration and installation of security software on the server (antivirus, firewall, and security updates). The installation of any other software and license needed to be implemented agreed by both parties.

Setup Scan to Email

Request the setup of scan to email functionality on a network printer/copier/scanner.

Slate CRM Access

Request Slate CRM access for current Buffalo State employees.

Software Issue

Need help with a software issue? Open a ticket to request assistance from IT.

Software Request

Request software for a faculty/staff computer, classroom computer or a student computer lab.

Student Employment Application

Are you a student looking for a rewarding IT job on campus? Apply for a job with Information Technology.

Student Response Systems (TurningPoint Clickers and ResponseWare)

Introductory to advanced training on use of TurningPoint student response system, system troubleshooting.

T

Technology Consulting Services

Technology consulting services to ensure that we make the best possible choices when considering technology use and adoption across campus.

Technology Fee Budget Reconciliation and Projection Report

Weekly reconciliation of Purchase Requisitions submitted for Technology Fee, account 900820-00 are emailed to authorized personnel.

Telephone Conferencing

Request phone based audio conferencing service hosted by Intercall.

Test Scoring and Survey Analysis

Process optical mark recognition (OMR) control sheets and response forms and produce reports and data files of test scores and survey responses/summary statistics.

V

Video Conference and Web Conference Support

Technical support provided in designated instructional spaces and conference rooms for two-way live, real-time video and audio for Buffalo State related academic and administrative activities.

Video Intake Request

Need to make a video? Complete this request form to have our Video Production team assist with your video project.

Visix Digital Signage

Production, upload, display, and/or scheduling of digital media on electronic signage displays across campus.

Voicemail - Add/Remove

Request the addition/removal of voicemail from an existing phone line.

Voicemail - Password Reset

Request reset of voicemail password (standard or VoIP).

VoIP Report

Request a VoIP report for Enterprise Communication Center (ECC) call activity.

W

Web Conferencing (Blackboard Collaborate)

Support and training on Blackboard Collaborate web conferencing/collaboration tool that can be integrated within Blackboard Learn.

Web Page Issue

Report web page/site issues or errors.

DO NOT USE THIS FORM TO REPORT ISSUES WITH BANNER, BLACKBOARD, DEGREE WORKS, OR THE CAMPUS WEBSITE

Website Accessibility

Do you have questions about our web accessibility policy and standards, or have a web accessibility concern you would like to report? The campus community and members of the public are encouraged to open a ticket to initiate a request with the college's web team.

Website Support

Request a new Drupal site, administrative access to an existing Drupal site, or assistance with your Drupal site.