Video Conference and Web Conference Support

Service Description

IT Services is able to provide assistance (in designated instructional spaces and conference rooms) for two-way live real-time video and audio for Buffalo State related academic and administrative activities. Only three video conference sites are available on campus (Bulger N2A, Bulger 120, Cleveland 516). Blackboard Collaborate is the only officially supported web conferencing platform on campus.

Standard Features

  1. User requests use of rooms for video conferences and web conferences for collaboration activities.
  2. IT Services reviews requests for room availability, scheduling, and technical feasibility.
  3. IT Services notifies user of approval or denial within 2 business days.
  4. IT Services conducts setup and assists with initiation of conference (if applicable).

Optional Features

IT Services will troubleshoot and assist with issues encountered on the local end of the communication.

Roles and Responsibilities

User Responsibilities: 

  • Placing request and responding to inquiries for clarification in a timely manner.
  • Confirming any necessary remote end addresses needed for connection.
  • Providing an account to be used for connecting to the remote end (for web conferencing).

RITE Services Responsibilities:

  • Respond to requests as soon as possible.
  • Review technical feasability and room availability.
  • Ensure proper operation of equipment.

How to Request     

Click the Request Assistance button and complete the request form.

Service Audience 

Faculty, Staff.

Service Level Agreement

There is no Service Level Agreement (SLA) associated with this service. 

Service Pricing

There are no costs associated with this service. 

Institutional Policies

Policy on the Use of Electronic Resources 

Campus IP address for video conferences will only be shared with requesting customer and far end technical contact.

 
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Related Articles (1)

Details

18421
Created
Thu 3/9/17 10:58 AM
Modified
Wed 7/29/20 8:49 AM