Media Server (Ensemble Video/YuJa)

Service Description

Support and training on Ensemble Video/YuJa Video that provides restricted access streaming of copyright and faculty created materials for students in courses and on websites. 

Standard Features

• Group Trainings
• On-Demand Resources on Website
• Collaborate with SUNY ITEC/Vendor for support

Optional Features

• Individual Training and Consultation
• Adding captions to video elements (third-party service)

Roles and Responsibilities

IDDL:

• Provide and communicate training opportunities
• Stay up to date on product features and enhancements
• Ensure that on-demand resources are up to date

Customer

• Attend training or access on-demand support resources
• Request closed captioning
• Verify captions are accurate
• Edit captions using built-in resources

ITEC

• Provide Ensemble application support and hosting
• Notify service owner/team of maintenance windows
• Provide support for troubleshooting

Request Service or Support     

Click the Open a Ticket button and complete the request form.

Buffalo State On-Demand Resources

Ensemble Support

Service Audience 

Faculty and Staff.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Institutional Policies

Policy on the Use of Electronic Resources

Copyright

Guidelines for Maintaining the Security, Confidentiality and Integrity of Customer Information

Disability-Related Discrimination Policy (Captioning)