Media Server (Ensemble Video/YuJa)

Service Description

Support and training on Ensemble Video/YuJa Video that provides restricted access streaming of copyright and faculty created materials for students in courses and on websites. 

Standard Features

  • Group Trainings
  • On-Demand Resources on Website
  • Collaborate with SUNY ITEC/Vendor for support

Optional Features

  • Individual Training and Consultation
  • Adding captions to video elements (third-party service)

Roles and Responsibilities

IDDL:

  • Provide and communicate training opportunities
  • Stay up to date on product features and enhancements
  • Ensure that on-demand resources are up to date

Customer

  • Attend training or access on-demand support resources
  • Request closed captioning
  • Verify captions are accurate
  • Edit captions using built-in resources

ITEC

  • Provide Ensemble application support and hosting
  • Notify service owner/team of maintenance windows
  • Provide support for troubleshooting

Request Service or Support     

Click the Open a Ticket button and complete the request form.

Buffalo State On-Demand Resources

Ensemble Support

Service Audience 

Faculty and Staff.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal  
Response Time 1 business day
Resolution Time 3 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Institutional Policies

Policy on the Use of Electronic Resources

Copyright

Guidelines for Maintaining the Security, Confidentiality and Integrity of Customer Information

Disability-Related Discrimination Policy (Captioning)

 
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Details

Service ID: 18668
Created
Tue 3/21/17 1:54 PM
Modified
Thu 9/8/22 4:34 PM