Telephone Conferencing

Tags phones

Service Description

Use this form to request phone based audio conferencing service hosted by Intercall.

Standard Features

Standard Service Features include:

  • Toll-free dial-in number provided
  • Reservationless 24X7 access to the conference bridge.
  • Allows conferencing for up to 150 participants.

Optional Features

There are no optional features associated with this service.

Roles and Responsibilities

User Responsibilities: 

  • User is responsible for providing details related to the request (department, name, contact number, email address).
  • User is responsible for retaining conference code numbers and leader PIN numbers.


Telecomm Responsibilities:

  • Telecomm staff will communicate the status of the request to the user as needed.

How to Request    

Click the Open a Ticket button and complete the request form.

If immediate assistance is required, please contact the Office of Telecommunication Services:

Service Audience 

Faculty and Staff.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Telecomm Basic SLA  
Response Time 1 business day
Resolution Time 2 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Service Pricing

Department must pay 1.5 cents per minute per caller for this service.

Institutional Policies

There are no Institutional Policies associated with this service.

 
Open a Ticket

Details

18409
Created
Thu 3/9/17 10:49 AM
Modified
Wed 1/15/20 11:39 AM