Service Description
Use this form to request phone based audio conferencing service hosted by Intercall.
Standard Features
Standard Service Features include:
- Toll-free dial-in number provided
- Reservationless 24X7 access to the conference bridge.
- Allows conferencing for up to 150 participants.
Optional Features
There are no optional features associated with this service.
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the request (department, name, contact number, email address).
- User is responsible for retaining conference code numbers and leader PIN numbers.
Telecomm Responsibilities:
- Telecomm staff will communicate the status of the request to the user as needed.
How to Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the Office of Telecommunication Services:
Service Audience
Faculty and Staff.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Telecomm Basic SLA |
|
| Response Time |
1 business day |
| Resolution Time |
2 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time
Service Pricing
Department must pay 1.5 cents per minute per caller for this service.
Institutional Policies
There are no Institutional Policies associated with this service.