Service Description
Use the Book an Appointment button to schedule a session with Instructional Design and Distance Learning (IDDL) to meet your professional development needs.
Standard Features
The Instructional Design & Distance Learning (IDDL) team provides workshops to faculty and staff on the use of technology for academic and professional purposes. They assist faculty with the design and development of online, hybrid, and web-enhanced courses and modules, including support for designing or redesigning a course goals, materials, assessments, and integrating new technology. IDDL offers training and support through the Book an Appointment button for the following:
Optional Features
- IDDL also offers training workshops through the workshop registration system.
- Our staff also offers sessions on the topics below. Please click on the links for more information:
- Workshops on theories, practices, campus technologies, and systems are available upon request.
Roles and Responsibilities
User Responsibilities:
- The requester is responsible for providing details related to the request.
- The requester is responsible for notifying IDDL if user is unable to attend a scheduled session.
Service Holder Responsibilities:
- Instructional Design & Distance Learning will utilize Microsoft Bookings to schedule an appointment and send information on how to attend the session.
- IDDL staff will notify the requester if appointments need to be changed or canceled.
How to Request
Click the Book an Appointment button and complete the request form.
Service Audience
Faculty and Staff.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.
Institutional Policies
There are no Institutional Policies associated with this service.