Service Description
Microsoft Teams can be used to schedule online meetings. To get started, please refer to the Schedule online meetings with Microsoft Teams article. If you have questions or need further assistance after reviewing the steps in this article, open a ticket to request help from an Information Technology staff member.
Standard Features
Standard Service Features include:
- Teams Meetings supports up to 300 attendees.
- Teams Meetings supports up to 49 webcams on screen at one time (only available with Teams desktop app).
- Teams Meetings supports calendar integration so you can start meetings from Outlook.
- Teams Meetings supports file and screen sharing.
- An Internet connection is required to join a Teams Meeting (call-in option is not currently available).
Optional Features
Optional Service Features include:
Roles and Responsibilities
Information Technology:
- Assist faculty and staff with scheduling online meetings with Microsoft Teams.
- Assist faculty and staff with questions related to the technology needed to use Teams Meetings.
- Demonstrate the use of Teams meetings via a virtual training session.
- Staying up to date on product features and enhancements.
- Communicate outages and product updates.
Customer:
How to Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the IT Help Desk:
- Phone: 716-878-4357
- In Person: Butler Library 103 at the "Ask Us" desk (appointments are recommended)
Service Audience
- Faculty and staff can create Teams meetings.
- Students can join Teams meetings.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.
Institutional Policies
Policy on the Use of Electronic Resources
Guidelines for Maintaining the Security, Confidentiality and Integrity of Customer Information