Technology Consulting Services


Service Description

This service can best be described as a partnership that supports Buffalo State by providing a central point of contact for information, analysis, advisement, and recommendations to ensure that we make the best possible choices when considering technology use and adoption across campus. 

Standard Features

  • Planning for the acquisition of any new technology.  [This includes technology that is considered “free,” a gift, funded by grants, donors, schools, departments, committees, and any technology (software, hardware, etc.) that is being acquired for the first time.]
  • Planning for changes, or enhancements to existing technology.
  • Planning for integration of technology to campus systems including the campus network, instructional labs and classrooms, Banner, CRM/Slate, 25Live, etc..

Roles and Responsibilities

Information Technology (Campus Technology Experts)

  • Relationship Building: Our pledge is to build and foster positive relationships with our customers across campus.
    • Listening: We seek to understand our customers’ s needs and vision by listening. Communication:  Through open and continuing communication we ensure IT’s understanding of customer needs, goals and vision. In turn, we will provide the best advice and support to meet customer needs and manage expectations.

Customer (Content and Discipline Expert)

  • Communication: The customer will reach out to Information Technology when planning for the acquisition of new technology, or changes to existing technology on campus when a standard Service Request is not sufficient.

Request Service or Support    

Click the Request Service button and complete the request form. 

Service Audience 

Faculty and Staff.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 3   
Response Time 1 business day
Resolution Time 10 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time

Service Pricing

There are no costs associated with this service.

Institutional Policies

CIO sponsored policies can be found here:

Administrative Policy Library

Request Service


Service ID: 25146
Tue 12/19/17 3:16 PM
Tue 9/14/21 4:12 PM