Service Description
Faculty within the School of Education may request access for students pursuing careers in K-12 education and who are registered in courses teaching the use of Google Classroom.
Be advised that access and related content for students will be deleted 30 days following the end of the semester.
Standard Features
Create Google accounts for students registered for a course in the School of Education.
Optional Features
There are no optional features associated with this service.
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the request (course semester, course name, course number and section, course CRN).
IT Responsibilities:
- IT staff will communicate the status of the request to the user as needed.
How to Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the IT Help Desk:
- Phone: 716-878-4357
- In Person: Butler Library 103 at the "Ask Us" desk (appointments are recommended)
Service Audience
Faculty in the School of Education.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Account Provisioning SLA |
|
| Response Time |
1 business day |
| Resolution Time |
5 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor/HR/SUNY etc.) does not count toward the Resolution Time.
Institutional Policies
Policy on the Use of Electronic Resources