*Please Note Campus Services must be contacted to schedule the relocation of a device from one building to another. After the device has been moved to the new building, a representative from Information Technology will reconnect the device and confirm network connectivity.
Service Description
Request the move, swap or temporary relocation of campus-owned computers and/or peripherals.
Standard Features
Standard Service Features include:
- Having one or multiple computers moved to another location (*see note above)
- Having one or multiple computers temporarily relocated to another location (e.g. while an office is being renovated)
- Having two computers swapped (e.g. computer A from location A to B, and computer B from location B to A)
- Confirming network connectivity in new location
Optional Features
There are no Optional Service Features associated with this service.
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the request including their contact information, device names and location information (including network port numbers).
Information Technology Responsibilities:
- Information Technology staff will assist with the relocation and reconnection of the campus-owned devices.
- Information Technology staff will communicate the status of the request to the user as needed.
How To Request
Click the Open a Ticket button and complete the request form.
Instructions for requests involving multiple computers:
If you need to request the relocation of multiple computers, please follow these steps:
- Download the attached spreadsheet - "Multiple Computers" template.
- Open the file and fill in the following information:
- The device name of each computer being moved
- The user assigned to device
- The current location of the device
- The new or temporary location of the device
- The network port number in the new location
- Indicate whether move is temporary
- If move is temporary, indicate a tentative return date
- Do a File > Save As and rename the file - "Multiple Computers [your department]."
- Return here to complete the request form and upload/attach a copy of your file.
Service Audience
Faculty and Staff.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.
Service Pricing
There are no costs associated with this service.
Institutional Policies
Policy on the Use of Electronic Resources