Service Description
IT Services will remove Buffalo State cardholders’ access to spaces on campus that require the use of electronic access control (i.e., rooms that require the use of a campus ID card). Request for removal of cardholder access should be made when an employee is no longer employed by Buffalo State or simply when the cardholder no longer requires access to the space.
Standard Features
Standard Service Features include:
- IT Services will verify and if necessary, seek approval for an access removal request before updating access.
- Removing cardholder(s) access to rooms/spaces on campus (when access is no longer needed).
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the request including cardholder contact information (name, Banner ID), location information (building and room) and specific date/time when access should be removed.
IT Services Responsibilities:
- IT Services will remove cardholder access per request.
- RITE Services will communicate the status of the request to the user as needed.
How To Request
Cardholder or authorized requester clicks the Open a Ticket button and completes the request form..
Instructions for multi-user requests:
If you need to request removal of access for multiple cardholders, please follow these steps:
- Download the attached spreadsheet - "Multi-User Multi-Room Access" template.
- Open the file and fill in the following information:
- The full name of each cardholder needing access removed
- The username of each cardholder needing access removed
- The Banner ID of each cardholder needing access removed
- Select the affiliation for each cardholder needing access removed (e.g. faculty/staff or student)
- The Building and Room 1 location information
- The Building and Room 2 through Building and Room 4 location information (optional)
- Do a File > Save As and rename the file - "Multi-User Multi-Room Access [your department]".
- Return here to complete the request form and upload/attach a copy of your file.
Service Audience
Faculty, Staff, Students.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.
Institutional Policies
Policy on the Use of Electronic Resources