Plagiarism Detection (Turnitin Feedback Studio)

If you require immediate assistance with Turnitin, contact the Turnitin Support Line: (866) 816-5046.

Service Description

Support and training on Turnitin Feedback Studio for course assignment submissions within Blackboard Learn.

Standard Features

  • Group training
  • On-demand resources on website
  • Basic troubleshooting
  • Escalation of issues to Turnitin assistance line

Optional Features

Users can request:

  • One-on-one training and consultations

Roles and Responsibilities

IT:

  • Provide and communicate training opportunities
  • Stay up to date on product features and enhancements
  • Ensure that on-demand resources are up to date

Customer:

  • Attend training or access on-Demand support resources
  • Include the Turnitin policy statement in syllabus or in writing to students
  • Inform students whether or not their paper will be stored in the Turnitin paper repository

How to Request     

Click the Open a Ticket button at the top of this page and complete the request form.

Service Audience 

Faculty, instructors, students.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal  
Response Time 1 business day
Resolution Time 3 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Institutional Policies

 

 
Open a Ticket

Details

22756
Created
Tue 9/12/17 1:05 PM
Modified
Tue 1/15/19 10:18 AM