If you require immediate assistance with Turnitin, contact the Turnitin Support Line: (866) 816-5046.
Service Description
Support and training on Turnitin Feedback Studio for course assignment submissions within D2L Brightspace.
Standard Features
- Group training
- On-demand resources on website
- Basic troubleshooting
- Escalation of issues to Turnitin assistance line
Optional Features
Users can request:
- One-on-one training and consultations
Roles and Responsibilities
IDT:
- Provide and communicate training opportunities
- Stay up to date on product features and enhancements
- Ensure that on-demand resources are up to date
Customer:
- Attend training or access on-Demand support resources
- Include the Turnitin policy statement in syllabus or in writing to students
- Inform students whether or not their paper will be stored in the Turnitin paper repository
How to Request
Click the Open a Ticket button at the top of this page and complete the request form.
Service Audience
Faculty, instructors, students.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.
Institutional Policies