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Self-Service Banner (SSB) unavailable for some users

Affected Services Self-Service Banner
Incident Description

Some users may receive an error similar to the one below when signing into Self-Service Banner:
Wed, 16 Sep 2020 22:30:11 GMT
Response headers not terminated

This can be corrected by clearing your browser history/cache and then trying to access Banner SSB.

Incident Start Time 09/13/2020
Incident Resolution Time TBD
Incident Number N/A
Latest Update We are working on the problem and will post again when it is resolved.

If you have any questions regarding this service outage, please contact the IT Help Desk (716) 878-4357 or