General Technology Help

Service Description

IT can provide assistance with many technology related questions. 

Standard Features

IT can help with the following:

  • Answer general questions related to Banner (SSB and INB)
  • Answer general questions related to Blackboard
  • Answer general questions related to Degree Works
  • Assist with the IT Self-Service Portal
  • Assist with campus email (Office 365 and Gmail)
  • Assist with campus hardware and software
  • Assist with campus printing 
  • Assist with campus wireless

Optional Features

Self-service options: Knowledge Base

Roles and Responsibilities

User Responsibilities: 

  • User is responsible for providing details related to the request including contact information and a full description of what they need assistance with.

IT Responsibilities:

  • IT will communicate the status of the request to the user as needed.

How to Request     

Click the Open a Ticket button and complete the request form.

If immediate assistance is required, please contact the IT Help Desk:

Service Audience 

Faculty, Staff and Students.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal  
Response Time 1 business day
Resolution Time 3 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Institutional Policies

Policy on the Use of Electronic Resources

 
Open a Ticket

Details

21558
Created
Fri 7/21/17 11:54 PM
Modified
Tue 4/2/19 9:30 AM