Hardware Token for Multi-Factor Authentication (MFA)

Please Note: Be aware that departments must pay for the hardware token. The cost is approximately cost $25 per token. Your department will be billed at the end of the fiscal year. Note also that a hardware token is only necessary if the faculty/staff member does not own a cell phone.

Service Description

Request the purchase of a hardware token for use with multi-factor authentication.

Standard Features

Standard features include:

  • Help configure hardware token for use with faculty/staff members account. 

Optional Features

There are no optional features associated with this service.

Roles and Responsibilities

Requester Responsibilities: 

  • Requester is responsible for providing details related to the request and seeking department/supervisor approval for purchase of hardware token.

IT Responsibilities:

  • Consult with end user if needs are unclear.
  • Help configure hardware token for use with faculty/staff members account.
  • Help facilitate purchase or transfer of funds.

How To Request      

Click the Open a Ticket button and complete the request form.

Service Audience 

Faculty and Staff.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal  
Response Time 1 business day
Resolution Time 3 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.

Service Pricing

Approximately $25 per hardware token. 

Institutional Policies

Policy on the Use of Electronic Resources

 
Open a Ticket

Related Articles (3)

Learn how to set up multi-factor authentication for network logins
Learn how to set up the Authenticator web browser extension
Learn how to set up the Microsoft Authenticator app for network logins