Please Note: Be aware that departments must pay for the hardware token. The cost is approximately cost $25 per token. Your department will be billed at the end of the fiscal year. Note also that a hardware token is only necessary if the faculty/staff member does not own a cell phone.
Service Description
Request the purchase of a hardware token for use with multi-factor authentication.
Standard Features
Standard features include:
- Help configure hardware token for use with faculty/staff members account.
Optional Features
There are no optional features associated with this service.
Roles and Responsibilities
Requester Responsibilities:
- Requester is responsible for providing details related to the request and seeking department/supervisor approval for purchase of hardware token.
IT Responsibilities:
- Consult with end user if needs are unclear.
- Help configure hardware token for use with faculty/staff members account.
- Help facilitate purchase or transfer of funds.
How To Request
Click the Open a Ticket button and complete the request form.
Service Audience
Faculty and Staff.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.
Service Pricing
Approximately $25 per hardware token.
Institutional Policies
Policy on the Use of Electronic Resources