Service Description
Are you looking to generate publicity - on or off campus - for an upcoming event or initiative? Or is there a unique story to tell about your department, colleague, or one of our students? Open a Ticket to initiate your publicity request with the Communications Team.
Standard Features
The Marketing and Communications Office’s Communications Team provides direction for, plans, and implements internal and external communications initiatives to advance Buffalo State’s mission, strategic plan, and brand. The team oversees:
- Media relations
- Official Buffalo State social media accounts
- Content development and planning
- Editorial style and policy
- Internal communication with faculty and staff (Daily Bulletin).
Roles and Responsibilities
Client Responsibilities:
- Client is responsible for providing details related to the request when opening a ticket and throughout the Advertising and Marketing initiative process.
Communications Team Responsibilities:
- Communications Team will consult with requestor to determine needs, timeline, etc.
- If the project is accepted, the Communication Team will create content - with assistance from the user - and develop an appropriate distribution plan.
How to Request
Click the Open a Ticket button and complete the request form.
Upon receipt of your publicity request, the Communications Team will review your submission, discuss content and distribution options with the editorial staff, and recommend an appropriate content and distribution plan in alignment with the college’s strategic plan, current MarComm initiatives, and available staffing and resources.
You will be contacted after the request has been received to confirm receipt and discuss the project. After the request has been reviewed by the editorial staff, a Communications Team member will reach out to you to discuss next steps.
Please Note: Submission of this request does not guarantee work toward this request.
Service Audience
Faculty and Staff.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Basic SLA |
|
| Response Time |
1-2 business days |
| Resolution Time |
To Be Determined as Per Request |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.
Service Pricing
Cost will be determined once the request is reviewed.
Institutional Policies
See Marketing and Communications Campus Standards and Policies.