Service Description
Order toner and paper for printers in the campus pay to print system.
Standard Features
Order toner and paper for printers in the campus pay to print system.
Optional Features
No optional features.
Roles and Responsibilities
User Responsibilities:
Provides specifics of printer supplies to be ordered:
- Toner: number of cartridges, color(s)
- Paper: number of cartons (one carton contains 10 reams), weight, dimensions, brightness level, finish
- Printer manufacturer, series, and model
- Printer location, building and room number (the vendor delivers directly to the building)
- Contact name and phone number
Please Note: Vendor delivery hours are 8AM–5PM. Staff must be available to accept orders during vendor hours at their office location and time. If they are not available to receive the order, the order will be returned to vendor after two delivery attempts.
IT Responsibilities:
- Contact customer if more information is needed or to confirm order.
- Place order online.
- Create a Payment Request and submit to BSC Foundation.
- When check is received from BSC Foundation, IT staff mail check to vendor.
How to Request
Click the Open a Ticket button and complete the request form.
Service Audience
Staff and Faculty
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 |
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. Resolution time may be longer if items are not in stock. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.
Service Pricing
There are no costs associated with this service.
Associated Policies
There are no associated policies for this service.