Service Description
Audio and Video design and space improvement services for the academic and administrative departments of Buffalo State. Includes computing hardware and software.
Standard Features
Standard Service Features include:
- Classroom A/V Design
- Conference Room A/V Design
- A/V Design for both instructional and non-Instructional spaces (i.e. conference, seminar rooms)
- Installation of campus owned A/V Equipment
- Programming and commissioning of College owned A/V Equipment
- Procurement and Installation of Visix Digital Signage
Optional Features
Optional Service Features include:
- Training on college owned A/V equipment
Roles and Responsibilities
Requests that are part of a construction project will require input and direction from Facilities Planning, and/or that project’s Architect and General Contractor. Input from other parties such as Campus Services, Networking / Telecommunications Infrastructure and the Project Management Office may also be necessary.
How to Request
Click the Open a Ticket button and complete the request form.
Service Audience
Faculty and Staff.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 |
| Response Time |
1 business day |
| Initial Evaluation |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. Resolution time is for initial evaluation; actual time will be determined per project. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.
Service Pricing
Only if third party (vendor) resources are required to complete request.
Institutional Policies
Americans with Disabilities Act, Technology Fee Purchases