Visix Digital Signage


Service Description

Digital signage consists of the displays of different digital media such as campus cable, power point slides, internal templates and web pages. Departments and offices can request to purchase signage hardware and / or obtain access to add their own content to the displays on campus. 

Standard Features

User access to upload own content

Service for content and hardware

Optional Features


Signage Purchasing and Consultation

Report Objectionable Content

How to Request     

For procurement and installation of Visix Digital Signage, please request the A/V Space Improvement service.

For playlist access, general assistance, or to report content, please click the Open a Ticket button and complete the request form.

Roles and Responsibilities

User Responsibilities: 

  • Placing request and responding to inquiries for clarification in a timely manner.
  • Pay associated costs (if applicable, see below)

Digital Signage Group Responsibilities:

  • Respond to requests as soon as possible, usually within 2 business days as projects allow.
  • Consult for purchase and installation, prepare purchase requisitions
  • Receive and coordinate installation with Networking / Telecommunication Infrastructure and Campus Facilities
  • Maintain servers / systems for signage and wayfinding

Service Audience 

Faculty, Staff.

Students (content upload only)

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal   
Response Time 1 business day
Resolution Time 3 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. If this is a new install, additional time will be required for Resolution.  A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.

Service Pricing

For the installation/ upkeep of a department-owned signage player, the department will pay for:

  • Equipment cost
  • $220 annual licensing fee per signage player (estimated, may vary based on quantity and supply)

User access and consultation is free of charge.

Institutional Policies

Policy on the Use of Electronic Resources 

Visual Identity Program

Digital Signage Policy

Open a Ticket

Related Articles (7)

How to add content to the Visix Digital Signage system.
How to check a playlist in order to move, reschedule, or delete an item that is running.
How to schedule the display of a live web page.
How to post a message on the digital signage by using a pre-made system template.
Some potential solutions for solving issues accessing the Visix (AxisTV) portal.
Guidelines for exporting files that are compatible with Visix Digital Signage.
Digital signage locations for Visix signage at Buffalo State.


Service ID: 18422
Thu 3/9/17 10:58 AM
Wed 6/28/23 10:53 AM