Visix Digital Signage

 

Service Description

Digital signage consists of the displays of different digital media such as campus cable, power point slides, internal templates and web pages. Departments and offices can request to purchase signage hardware and / or add content to the displays on campus. 

Standard Features

Assistance with adding content to current displays

User access to upload own content

Service for content and hardware

Optional Features

Training

How to Request     

If you have content you'd like us to upload for you, please click Open a Ticket and attach any appropriate files.
(If files exceed 10MB in size, please paste a share link into the ticket description instead. You can share files using OneDrive.)

If you would like Creative Services to create a Visix slide for you, please use this page.

For procurement and installation of Visix Digital Signage, please request the A/V Space Improvement service.

For playlist access or general assistance, please click the Open a Ticket button and complete the request form.

Roles and Responsibilities

User Responsibilities: 

  • Placing request and responding to inquiries for clarification in a timely manner.
  • Pay associated costs (if applicable, see below)

Digital Signage Group Responsibilities:

  • Respond to requests as soon as possible, usually within 2 business days as projects allow.
  • Consult for purchase and installation, prepare purchase requisitions
  • Receive and coordinate installation with Networking / Telecommunication Infrastructure and Campus Facilities
  • Maintain servers / systems for signage and wayfinding
  • For content upload, please allow up to 2 business days from date of response.

Service Audience 

Faculty, Staff.

Students (content upload only)

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal   
Response Time 1 business day
Resolution Time 3 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. If this is a new install, additional time will be required for Resolution.  A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.

Service Pricing

For the installation/ upkeep of a department-owned signage player, the department will pay for:

  • Equipment cost
  • $220 annual licensing fee per signage player

Content upload is free.

Institutional Policies

Policy on the Use of Electronic Resources 

Visual Identity Program

 
Open a Ticket

Details

Service ID: 18422
Created
Thu 3/9/17 10:58 AM
Modified
Wed 9/15/21 2:24 PM