Student Employment Application

Job Description

Information Technology provides technical assistance on campus and several teams within IT hire student employees. Our student employees provide technical assistance to students, faculty, and staff in a number of areas including:

  • Account/Login Issues
  • Banner SSB & INB
  • Classroom AV Issues
  • E-mail
  • Network Connectivity
  • Printing
  • Windows and Mac

Essential Responsibilities

  • Assist students, faculty and staff (via phone and in person) with a variety of technical issues
  • Assist with the installation of software and hardware
  • Assist with AV issues in smart classrooms
  • Troubleshoot and resolve hardware, software, login and network issues
  • Open tickets using TeamDynamix (ticketing application)
  • Follow up with, resolve, reassign and close tickets as needed
  • Perform other office related tasks as needed

Required Qualifications

  • Currently enrolled in classes at Buffalo State
  • Excellent customer service and communication skills
  • Excellent problem solving, troubleshooting and research skills
  • Experience with Buffalo State’s online services and systems

Preferred Qualifications

  • Past work experience in a high-traffic customer service setting
  • Functional knowledge of Windows and Mac operating systems
  • Functional knowledge of Microsoft Office applications
  • Functional knowledge of iOS and Android devices
  • Functional knowledge of Google Apps (Drive, Gmail, Sites and Calendar)
  • Functional knowledge of presentation hardware, projectors, laptops and other display and audio devices

Hours and Compensation

Student employees are expected to work a minimum of 8 hours per week; the maximum number of hours a student can work per week is 29. The starting pay rate is $10.40 per hour.

Apply Online

Interested students can click Apply Now to submit an application.