Service Description
Authorized personnel can request Slate CRM access for current Buffalo State employees.
Standard Features
Standard Service Features include:
- Create Slate access and grant access to appropriate functions.
Optional Features
There are no optional features
Roles and Responsibilities
Requestor Responsibilities:
- Provide details related to the request including the employee's full name (including middle initial), Banner ID, job title and contact information including cell phone number.
- Provide details related to the Slate access being requested.
IT Services Responsibilities:
- Confirm account creation and add details to record (office, phone, etc.).
- Communicate status of the request to the requester or affected user as needed.
How to Request
Click the Open a Ticket button and complete the request form.
Service Audience
Slate CRM users
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Account Provisioning SLA |
| Response Time |
1 business day |
| Resolution Time |
5 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.
Service Pricing
There are no costs associated with this service.
Institutional Policies
Policy on the Use of Electronic Resources