Service Description
Use this request form to surrender campus-owned computers or printers that are no longer being used.
Standard Features
Standard Service Features include:
- Choose to drop computer/printer off at the IT Help Desk or have it picked up.
- Computer hard drives will be removed and destroyed.
- Computers will be delivered to Business Services.
Optional Features
There are no Optional Service Features associated with this service.
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the request including their contact information, device names, serial numbers and location information.
Information Technology Responsibilities:
- Information Technology staff will assist with the surrender and surplus of the campus-owned devices.
- Information Technology staff will remove and destroy hard drives prior to surplus.
- Information Technology staff will communicate the status of the request to the user as needed.
How To Request
Click the Open a Ticket button and complete the request form.
Service Audience
Faculty and Staff.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 3 - Low |
|
| Response Time |
1 business day |
| Resolution Time |
5 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.
Service Pricing
There are no costs associated with this service.
Institutional Policies
Policy on the Use of Electronic Resources