Learning Management System (Blackboard) - Community Organization

Service Description

Buffalo State faculty and staff may request a Blackboard Community Organization for campus-related activities. Organizations are an ideal place to connect users that share common interests or extra-curricular activities. They are available upon request for campus-related purposes, such as hosting discussions or content for committees, research teams, or departmental training or to  communicate with department majors, minors and concentrations. An organization is created only once for a particular leader and purpose. 

Standard Features

Standard Service Features include:

  • Creation of Blackboard organization
  • Automatic account creation for faculty, staff and students listed in Banner and the Human Resources database.
  • Collaboration with Open SUNY and SUNY ITEC for Support

Optional Features

  • Automatic enrollment of department majors, minors and concentrations

Blackboard organizations can be used to communicate with department majors, minors, and concentrations. If you intend to use this organization for this purpose, please use the Active Major chart the Registrar - Resource website when completing the Request Service form to include the Major/Minor or Concentration Codes. 

Please Note Banner cannot automatically update organization sites on Blackboard.

Roles and Responsibilities

Requester (provide the following information):

  • Organization Leader (who will manage and maintain this group? Must be BSC faculty or staff)
  • Organization Owner Email (must be a Buffalo State College email address in the form of bscusername@buffalostate.edu)
  • Organization Name 
  • Organization Description (briefly describe the purpose of the organization, its mission, and the membership)
  • Organization Type/Category (select the one category that best describes your group)

Automatic Roster Population by Banner (Requestor is responsible for manually removing users): If you intend to use this organization to communicate with department majors, minors and concentrations, please use the codes found on the Registrar - Resource website.

Instructional Design & Training:

  • Create organization in Blackboard LMS
  • Request roster population of Blackboard organizations (Enterprise Data & Analytics team), if needed
  • Collaborate with Open SUNY and ITEC for support and maintenance

SUNY ITEC/Open SUNY/Blackboard Inc.:

  • Provide Application Support & Hosting
  • Notify Service Owner/Team of maintenance and feature enhancements
  • Provide support for troubleshooting
Please Note Once created, the organization becomes the responsibility of the organization owner. This means that the owner will add and/or delete members to/from the organization roster.

Request Service or Support    

Click the Open a Ticket button and complete the request form.

Open SUNY Support Services:

IT: Instructional Design & Training

Blackboard Knowledge Base

Service Audience 

Faculty and Staff.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal  
Response Time 1 business day
Resolution Time 3 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Institutional Policies

Policy on the Use of Electronic Resources

 
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Related Articles (1)

Details

18922
Created
Fri 3/31/17 8:50 AM
Modified
Mon 5/4/20 10:56 AM