Service Description
Information Technology (IT) can provide assistance to departments requiring second level support of vendor supported Point-of-Sale systems.
Please Note:The vendor of the Point-of-Sale system should be the first point of contact for any issue related to the POS system. If you have not contacted the vendor yet, please do so before filling out this ticket. Only proceed with completing this ticket if you were expressly told by the vendor to contact the campus's IT department.
Standard Features
Information Technology (IT) can provide assistance with Point-of-Sale related problems including:
- Issues related to network connectivity of the Point-of-Sale system
- Configuration of the Point-of-Sale system hardware (per vendor recommendations)
Optional Features
Optional Service Features include:
- Replacement of defective hardware (per vendor recommendations)
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the request (department, name, contact number, location of the POS system experiencing the issue).
Information Technology Responsibilities:
- IT staff will communicate the status of the request to the user as needed.
How to Request
Click the Open a Ticket button and complete the request form.
Service Audience
Staff in offices with Point-of-Sale (POS) systems including Campus House, Chartwells, Burchfield Penney Art Center and the Performing Arts Center.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Telecomm Basic SLA |
|
| Response Time |
1 business day |
| Resolution Time |
2 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time
Service Pricing
There are no costs associated with this service.
Institutional Policies
There are no Institutional Policies associated with this service.