Update MFA verification number

Service Description

If you have a new phone number, you can fill out this ticket to have IT update your multi-factor authentication (MFA) verification number for you network login or Gmail.

Standard Features

Standard features include:

  • Have your multi-factor authentication (MFA) verification number updated.

Optional Features

There are no optional features associated with this service.

Roles and Responsibilities

Requester Responsibilities: 

  • Requester is responsible for providing details related to the request including:
    • Banner ID, date of birth, last 4 of social security number (to confirm identity)
    • Old phone number (currently on file) and new phone number

IT Responsibilities:

  • IT will communicate the status of the request to the user as needed.

How to Request     

Click the Open a Ticket button and complete the request form.

If immediate assistance is required, please contact the IT Help Desk:

  • Phone: 716-878-4357
  • In Person: Butler Library 103 at the "Ask Us" desk (appointments are recommended)

Service Audience 

Faculty, Staff and Students.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 1 - High  
Response Time 4 hours
Resolution Time 1 business day
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time 

Institutional Policies

Policy on the Use of Electronic Resources

Open a Ticket

Related Articles (6)

Frequently asked questions related to multi-factor authentication (MFA)
Learn how to reset your Buffalo State network password using the Self-Service Password Reset tool
Learn how to set up multi-factor authentication for Network logins including Microsoft 365 services and SUNY systems
Learn how to set up the Authenticator web browser extension
Learn how to set up the Microsoft Authenticator app for Microsoft 365 services
Collection of useful links to help students get started with technology on campus


Service ID: 52386
Wed 8/24/22 12:10 PM
Tue 11/29/22 1:53 PM