Service Description
If you have a new phone number, you can fill out this ticket to have IT update your multi-factor authentication (MFA) verification number for you network login or Gmail.
Standard Features
Standard features include:
- Have your multi-factor authentication (MFA) verification number updated.
Optional Features
There are no optional features associated with this service.
Roles and Responsibilities
Requester Responsibilities:
- Requester is responsible for providing details related to the request including:
- Banner ID, date of birth, last 4 of social security number (to confirm identity)
- Old phone number (currently on file) and new phone number
IT Responsibilities:
- IT will communicate the status of the request to the user as needed.
How to Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the IT Help Desk:
- Phone: 716-878-4357
- In Person: Butler Library 103 at the "Ask Us" desk (appointments are recommended)
Service Audience
Faculty, Staff and Students.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 1 - High |
|
| Response Time |
4 hours |
| Resolution Time |
1 business day |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time
Institutional Policies
Policy on the Use of Electronic Resources