Service Description
Telecomm can provide assistance with problems related to campus phones or phone lines (standard or VoIP).
Standard Features
Telecomm can troubleshoot and resolve many phone related problems including:
- Issues related to caller ID
- Issues related to making calls
- Issues related to receiving calls
- Issues related to equipment damage
- Issues related to no dial tone
- Issues related to static/noise on line
- Issues related to hearing/being heard
- Issues related to voicemail
Optional Features
Optional Service Features include:
- Replacing defective hardware.
- Contact provider (e.g. Verizon).
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the request (department, name, contact number, email address, phone number experiencing the issue).
Telecomm Responsibilities:
- Telecomm staff will communicate the status of the request to the user as needed.
How to Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the Office of Telecommunication Services:
Service Audience
Faculty and Staff.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Telecomm Basic SLA |
|
| Response Time |
1 business day |
| Resolution Time |
2 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time
Service Pricing
There are no costs associated with this service.
Institutional Policies
There are no Institutional Policies associated with this service.