Request Captioning

Service Description

o   IDDL staff will submit videos stored within YuJa for captioning from a third-party captioning service ( for accessibility compliance at no cost to the faculty.

Standard Features

o   Submission of videos stored within Buffalo State’s YuJa Enterprise Video Platform to for captioning

o   On-Demand Resources on Website

o   Collaborate with SUNY ITEC and for Support

Optional Features

o   Submission of video transcripts, glossaries, and speaker names for increased initial accuracy

o   Follow-up with for inaccurate captioning

Roles and Responsibilities

o   IDDL:

§  Place order with for captioning of requested video, along with any additional materials (requestor-provided transcript, glossary, speaker names, etc.)

§  Pay for service for class-related materials

§  Communication with requestor about submission and completion of captioning

§  Communication with and YuJa regarding technical issues

o   Requestor:

§  Request for captioning through associated ticket

§  Verify accuracy of captioning

§  Edit captions in YuJa's video editing tool


§  Provide captioning directly to YuJa-hosted videos at accuracy rate of 99% or better within 24 hours for video files of 60 minutes or less

§  Communication with IDDL staff on completion of services

o   ITEC

§  Notify service owner/team of maintenance window

§  Provide support for troubleshooting

How to Request     

Click the Request Service button and complete the request form.

Buffalo State On-Demand Resources

YuJa Support

Service Audience 

Faculty and Staff.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal


Response Time

1 business day

Resolution Time

3 business days

Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Service Pricing

There are no costs to faculty associated with this service. Potential costs for use of this service for non-class-related videos will be quoted at the time of request.

Institutional Policies

Policy on the Use of Electronic Resources


Guidelines for Maintaining the Security, Confidentiality and Integrity of Customer Information

Disability-Related Discrimination Policy (Captioning)

Open a Ticket


Service ID: 32182
Wed 1/9/19 12:03 PM
Wed 4/19/23 5:10 PM