Learning Management System (Blackboard) - Development Shell

Service Description

Blackboard development shell for course design and development ONLY. Development shells do not support student access and should only be used by the faculty member.. Content developed can be copied to other courses in Blackboard.

Standard Features

Creation of development course shell in Blackboard

Optional Features

Consultation for course planning, design and course refresh

Roles and Responsibilities

IT (Instructional Design & Training)

  • Create development shell in Blackboard
  • Collaborate with Open SUNY for support

Faculty

  • Provide development shell name
  • Contact Open SUNY for Blackboard support

How to Request

Click the Open a Ticket button and complete the request form.

Service Audience

Faculty and staff

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal  
Response Time 1 business day
Resolution Time 3 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Institutional Policies

There are no Institutional Policies associated with this service.

 
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Details

41980
Created
Tue 2/11/20 9:31 AM
Modified
Tue 2/11/20 10:27 AM