Service Description
D2L Brightspace development shell for course design and development ONLY. Development shells do not support student access and should only be used by the faculty member. Content developed can be copied to other courses in Brightspace.
Development shells can also be requested for faculty to work on cleaning up and reformatting course content in preparation for the migration to D2L Brightspace, and for faculty engaged in the course design review (OSCQR) process.
Standard Features
Creation of development course shell in Brightspace
Optional Features
Consultation for course planning, design and course refresh
Roles and Responsibilities
IT (Instructional Design & Training)
- Create development shell in Brightspace
- Collaborate with SUNY Online for support
Faculty
- Provide development shell name
- Contact SUNY Online for Brightspace support
How to Request
Click the Open a Ticket button and complete the request form.
Service Audience
Faculty and staff
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
5-10 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.
Institutional Policies
There are no Institutional Policies associated with this service.