Service Description
If you live in a residence hall on campus and are experiencing issues accessing your building/room with your ID card, please use this ticket to report an issue.
Standard Features
Standard Service Features include:
- Troubleshooting denied access with valid credentials.
- Troubleshooting non-responsive hardware or credentials.
Optional Features
Optional Service Features include:
- Replacing defective hardware.
Roles and Responsibilities
Student Responsibilities:
- Student is responsible for providing details related to the issue including:
- Contact information
- Hall and suite number
- Card number (on back of card)
- Troubleshooting information (e.g. color that flashed when card is held up to card reader)
Residence Life Responsibilities:
- Residence Life staff will assist with hardware that is not functioning properly.
- Residence Life staff will communicate the status of the request to the student as needed.
How to Request
Click the Open a Ticket button and complete the request form.
Service Audience
Students who live on campus.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.
Institutional Policies
Policy on the Use of Electronic Resources