Learning Management System (D2L Brightspace) - Report an Issue/Ask a Question

Service Description

Faculty, staff, and students can request assistance with D2L Brightspace which  will be the campus supported Learning Management System starting in Fall 2022 (Pilot) and officially in Spring 2023

Standard Features

• Automatic course creation including enrollments for classes listed in Banner
• Automatic account creation for faculty, staff and students listed in Banner and the Human Resources database.
• Collaboration with SUNY Online and Desire to Learn (D2L) for support

Optional Features

• Developmental courses for building courses before an academic course shell is created 
• Request a Session for departmental/ group training and consultation
• Third-Party Application Integration - If you utilize other technology and they have a D2L Brightspace Integration, the two technology may be able to be integrated for easier access and use
  • NOTE: Vendors will need to provide the campus with verification that they meet Digital Product Accessibility Compliance (Accessibility Conformance Report (ACR)) and that information, data, and cybersecurity policies are in place to protect sensitive institutional information and constituents' PII (Higher Education Community Vendor Assessment Tool (HECVAT))

Roles and Responsibilities

Requester:

• Provide course and instructor information within the ticket in addition to specific details about the issue/question that you are submitting the ticket for.

Instructional Design & Distance Learning

• Answer questions and troubleshoot issues that the campus is having with D2L Brightspace
• Staying current on product features and enhancements
• Testing of new features
• Request the scheduling of new courses and account creation each semester from Banner. (Enterprise Data & Analytics team).
• Collaborate with SUNY Online and Desire to Learn (D2L) or support and maintenance
• Update resources on the website

Hosting & Application Support Services - Desire to Learn (D2L) Inc.:

• Provide Application Support & Hosting
• Notify Service Owner/Team of maintenance and feature enhancements
• Provide support for troubleshooting

Request Service or Support     

Click the Open a Ticket button and complete the request form.

If immediate assistance is required, please contact SUNY Online Support Services:

• Call 1-844-673-6786
• Website & Support Request 
• SUNY Online Support Knowledge Base

Additional Resources:

• Buffalo State Knowledge Base Articles
• D2L Brightspace Knowledge Base

Service Audience 

Faculty, Staff, and students

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Institutional Policies

Policy on the Use of Electronic Resources

Campus-Supported Learning Management System Policy

Guidelines for Maintaining the Security, Confidentiality and Integrity of Customer Information