Learning Management System (D2L Brightspace) - Add User to Roster

Service Description

Faculty can use this service to have approved users added to their course roster in Brightspace. Students (receiving credit or auditing) who need access to a course should follow the campus processes for registrations through Banner.
NOTE: Organization Leaders can add users to their own rosters and do not need to put in a request. Instructions: Add an existing user to an Organization Roster

Standard Features

Automatic account creation for faculty, staff and students listed in Banner and the Human Resources database.
Officially registered students, auditors and instructors of record in Banner are added to Brightspace 3x a day

Optional Features

Teaching Assistants, Graduate Assistants, and faculty observers (Personnel Committee) may be added to rosters through this ticket request.

Roles and Responsibilities

Requester:

Provide course, new user information and role needed within the ticket in addition to specific details about the need for this request
Review User Roles in Brightspace to understand what access & permission the new user will have within the course
Inform the user being added to the roster what their role in the course will be in addition to any campus procedure and policy related to the protection of faculty intellectual property, academic integrity, and privacy policies especially FERPA.
Inform students that an additional member of the campus has been added to the Brightspace course and also inform them of what they can see (i.e Educational Records protected under FERPA) and the reasons for which this person is within the Brightspace course.

Instructional Design & Distance Learning

Complete requests, answer questions and troubleshoot issues that the campus is having with D2L Brightspace
Staying current on product features and enhancements

Hosting & Application Support Services - Desire to Learn (D2L) Inc.:

Provide Application Support & Hosting
Notify Service Owner/Team of maintenance and feature enhancements

Provide support for troubleshooting

Request Service or Support

Click the Open a Ticket button and complete the request form.

If immediate assistance is required, please contact SUNY Online Support Services:

Additional Resources:

Service Audience

Faculty and staff

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal
Response Time	1 business day
Resolution Time	3-7 business days

Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved and can depend on the severity of the issue