Learning Management System (D2L Brightspace) - Add User to Roster

Service Description

Faculty can use this service to have approved users added to their course roster in Brightspace. Students (receiving credit or auditing) who need access to a course should follow the campus processes for registrations through Banner.  
NOTE: Organization Leaders can add users to their own rosters and do not need to put in a request. Instructions: Add an existing user to an Organization Roster

Standard Features

  • Automatic account creation for faculty, staff and students listed in Banner and the Human Resources database. 

  • Officially registered students, auditors and instructors of record in Banner are added to Brightspace 3x a day 

Optional Features

  • Teaching Assistants, Graduate Assistants, and faculty observers (Personnel Committee) may be added to rosters through this ticket request. 

Roles and Responsibilities


  • Provide course, new user information and role needed within the ticket in addition to specific details about the need for this request 

  • Review User Roles in Brightspace to understand what access & permission the new user will have within the course

  • Inform the user being added to the roster what their role in the course will be in addition to any campus procedure and policy related to the protection of faculty intellectual property, academic integrity, and privacy policies especially FERPA.

  • Inform students that an additional member of the campus has been added to the Brightspace course and also inform them of what they can see (i.e Educational Records protected under FERPA) and the reasons for which this person is within the Brightspace course. 

Instructional Design & Distance Learning

  • Complete requests, answer questions and troubleshoot issues that the campus is having with D2L Brightspace 
  • Staying current on product features and enhancements 

Hosting & Application Support Services - Desire to Learn (D2L) Inc.: 

  • Provide Application Support & Hosting 

  • Notify Service Owner/Team of maintenance and feature enhancements 

  • Provide support for troubleshooting 

Request Service or Support     

Click the Open a Ticket button and complete the request form.

If immediate assistance is required, please contact SUNY Online Support Services:

Additional Resources:

Service Audience 

Faculty and staff

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal  
Response Time 1 business day
Resolution Time 3-7 business days 
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved and can depend on the severity of the issue

Institutional Policies

Policy on the Use of Electronic Resources

Campus-Supported Learning Management System Policy

Guidelines for Maintaining the Security, Confidentiality and Integrity of Customer Information

FERPA – Buffalo State College 

Open a Ticket


Service ID: 53599
Tue 6/20/23 1:44 PM
Tue 9/5/23 7:44 AM