Service Description
Information Technology can provide Buffalo State cardholders access to spaces on campus that require the use of electronic access control (i.e., rooms that require the use of a campus ID card).
Please Note: All requests for access must be verified and approved by authorized personnel. Authorized personnel might include the cardholder's direct supervisor, department secretary, Deans, VPs, Chairs, Directors (or their immediate assistants), or the department that oversees the location.
Standard Features
Standard Service Features include:
- Information Technology staff will seek verification and approval from the owner of the space before granting access.
- Granting the cardholder(s) access to the requested rooms/spaces.
- Removing cardholder(s) access to rooms/spaces on campus (when access is no longer needed).
- Scheduling time periods for available access to locations.
Optional Features
Optional Service Features include:
- Troubleshooting denied access with valid credentials.
- Troubleshooting non-responsive hardware or credentials.
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the request including cardholder contact information (name, Banner ID), location information (building and room) and time periods when access is needed.
Information Technology Responsibilities:
- Information Technology staff will grant cardholder access per request (after seeking verification and approval from authorized authority).
- Information Technology staff will communicate the status of the request to the user as needed.
How to Request
Cardholder or authorized requester clicks the Open a Ticket button and completes the request form..
Instructions for multi-user requests:
If you need to request room access for multiple cardholders, please follow these steps:
- Download the attached spreadsheet - "Multi-User Multi-Room Access" template.
- Open the file and fill in the following information:
- The full name of each cardholder needing access
- The username of each cardholder needing access
- The Banner ID of each cardholder needing access
- Select the affiliation for each cardholder needing access (e.g. faculty/staff or student)
- The access expiration date for each cardholder needing access (required for all students)
- The Building and Room 1 location information
- The Building and Room 2 through Building and Room 4 location information (optional)
- Do a File > Save As and rename the file - "Multi-User Multi-Room Access [your department]."
- Return here to complete the request form and upload/attach a copy of your file.
Service Audience
Faculty, Staff, Students.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.
Service Pricing
There are no costs associated with this service.
Institutional Policies
Policy on the Use of Electronic Resources