Software Request

New Purchasing Procedures

Be aware that Finance and Management has implemented new spending controls that are effective immediately. If a request requires a purchase, you will need to provide additional justification for any new license requested. Special consideration is given to those requests that are essential, relevant and/or urgent. Additional approvals are required for more expensive items. The policy can be found here. IT will be assessing each request for licensing, usage, security, privacy and other standards for each software acquisition, whether paid licenses or freeware. 

Service Description

Request software for a faculty/staff computer, classroom computer or a student computer lab. Many commonly requested software titles are available to install via self-service (on faculty/staff devices only). All classroom and lab installations will be handled by IT.  

Standard Features

Standard Service Features include:

  • Evaluate request and process in a timely manner
  • Help facilitate funding and purchase of software
  • Review End User License Agreement (EULA)
  • Prepare software for deployment
  • Schedule date for installation/deployment

Common Software Titles

Below you will find some of the commonly requested software titles. The titles with "SS" in parentheses are available for faculty/staff to install via self-service.

  • Adobe Acrobat Pro DC (SS*)
  • Adobe Creative Cloud (SS*)
  • ArcGIS
  • Autodesk AutoCAD
  • Camtasia Studio
  • FileZilla (SS)
  • Firefox (SS)
  • GarageBand (SS)
  • iMovie (SS)
  • Java (SS)
  • Keynote (SS)
  • Mac OSX Upgrade (SS)
  • Mathematica (SS)
  • Microsoft Office (SS)
  • Minitab (SS)
  • Notepad++  (SS)
  • Numbers (SS)
  • OneDrive (SS)
  • Pages (SS)
  • R (SS)
  • SAS
  • Skype
  • SPSS
  • VLC Media Player (SS)
  • Windows Upgrade (SS)

SS = title is available for faculty/staff to install via self-service
SS* = title is available for faculty/staff to install via self-service after access to the Adobe Portal is granted

Self-service options for PC users

Self-service options for Mac users

Roles and Responsibilities

User Responsibilities:

  • User is responsible for providing details related to the request including their contact information, device names and locations of computer(s), and the software title and version.
  • Department lab coordinator is responsible for submitting requests for labs under their purview. Lab requests for upcoming semesters must be submitted by the deadline established by IT.
  • User agrees to allow IT staff to access their computer(s) remotely to deploy the requested software.

IT Responsibilities:

  • IT will assist with the installation of software on campus-owned computers.
  • IT will communicate the status of the request to the user as needed.

How To Request      

Click the Open a Ticket button and complete the request form.

Service Audience 

Faculty and Staff. 

Service Level Agreement

There is no Service Level Agreement (SLA) associated with this service. 

Service Pricing

Pricing is contingent upon the software being requested, the quantity of licenses needed and the purpose (administrative, instruction, research).

Institutional Policies

Policy on the Use of Electronic Resources