New and continuing software agreements and contracts are reviewed by IT through the Software Assessment Process prior to purchase and/or deployment.
Service Description
Faculty/staff can use this service to request software for a campus service, their office computer, a classroom computer or a lab computer. Some software titles are available to install via self-service (on faculty/staff devices only). All classroom and lab installations will be handled by IT.
Standard Features
Standard Service Features include:
- Evaluate request and process in a timely manner
- Assessment and review of essential aspects of software "Software Assessment"
- Help facilitate funding and purchase of software
- Prepare software for deployment
- Schedule date for installation/deployment
Software Directory
Visit the Software Directory for a list of commonly requested software titles. This directory includes information on accessing software from off-campus (via remote access or download).
Self-Service Options
Some approved software applications can be installed by faculty/staff without opening a ticket or contacting the Help Desk. Follow these links for step-by-step instructions:
Roles and Responsibilities
Requester Responsibilities:
- Provide details related to the request including their contact information, device names and locations of computer(s), and the software details including title, version, security/data information, and accessibility information. If there are any industry standards that the vendor complies to (WCAG 2.0, etc), it is helpful to justify the request.
- Lab coordinators are responsible for submitting requests for labs under their purview. Lab requests for upcoming semesters must be submitted by the deadline established by IT.
- Allow IT staff to access their computer(s) remotely to deploy the requested software.
IT Responsibilities:
- IT will assist with the installation of software on campus-owned computers.
- IT will communicate the status of the request to the Requester through the process of assessment, obtaining proper approval(s), acquisition and support.
How To Request
Click the Open a Ticket button and complete the request form.
Service Audience
Faculty and Staff.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Software SLA |
|
| Response Time |
2 business day |
| Resolution Time |
10 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time. Resolution time may be adjusted depending upon the nature and complexity of the request.
Service Pricing
Pricing is contingent upon the software being requested, the quantity of licenses needed and the purpose (administrative, instruction, research).
Institutional Policies
Policy on the Use of Electronic Resources