Service Description
Use this form to convert a phone line from analog to digital or from digital to analog.
Standard Features
Use this form to convert a phone line from analog to digital or from digital to analog.
Optional Features
There are no optional features associated with this service.
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the request (department, name, contact number, email address, phone number to be converted).
Telecomm Responsibilities:
- Telecomm staff will communicate the status of the request to the user as needed.
How to Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the Office of Telecommunication Services:
Service Audience
Faculty and Staff.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Telecomm Extended SLA |
|
| Response Time |
1 business day |
| Resolution Time |
5-10 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time
Service Pricing
Department will need to pay $110 for this service.
Institutional Policies
There are no Institutional Policies associated with this service.