Service Description
Support and training on test scoring using bubble sheets with Gradescope which is integrated within Brightspace .
Standard Features
- Integration within Brightspace
- Assistance setting up assignment/answer key in Gradescope
- Assistance scanning bubble sheets and uploading to Gradescope
Optional Features
Self-service resources available for Gradescope:
Roles and Responsibilities
Instructional Design & Distance ing:
- Provide and communicate training opportunities
- Provide assistance setting up assignment/answer key in Gradescope
IT Help Desk:
- Provide assistance scanning bubble sheets and uploading to Gradescope
Customer:
- Provide details related to request (e.g. coure name/CRN, date of test, etc).
How to Request
Click the Open a Ticket button at the top of this page and complete the request form.
Service Audience
Faculty.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.
Institutional Policies