Service Description
Determine resources and configure the memory, CPU and storage allocation from the specifications given from the requester. Configuration and installation of security software on the server (antivirus, firewall, and security updates). The installation of any other software and license needed to be implemented agreed by both parties
Standard Features
Systems Administration:
- Determines the personnel resources for the approved project.
- Reviews the submission of the on-line server request form.
- Configures the server and storage according to the specifications.
- Configures the standard security software (windows updates, firewall exceptions, antivirus exceptions)
- Optional : Implements and configures approved additional hardware, software, and other technologies needed for implementation that was agreed by parties involved.
Roles and Responsibilities
User Responsibilities:
- Provides documentation on application and server specifications and necessary storage allocation by completing the on-line server request form
Systems Administration Responsibilities:
- Communicate with the requester
- Implements the requested hardware resources, staff availability, and time line for completion.
- Configures any additional software needed for implementation. Install software licensing where applicable.
- Provide technical assistance to software implementation upon request
How to Request
Contact the IT Support Desk at ithelpdesk@buffalostate.edu or (716)878-4357
Service Audience
Faculty, Staff
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 3 - Low |
|
| Response Time |
1 business day |
| Resolution Time |
5 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time. Resolution time may be adjusted depending upon the nature and complexity of the request.
Institutional Policies
Policy on the Use of Electronic Resources
FERPA
HIPAA