IT Enterprise Project Request


Service Description

Professional Project Management support and service to Campus departments for Governance, Initiation, Planning and delivery of IT enterprise systems and services that support Buffalo State Strategic Plan.

Standard Features

Provide Project Request form
Route Project Request to appropriate IT Governance Committee
Prepare IT Feedback pertaining to resources, costs, impact
Provide consultation to requester
Provide Scope Definition
Provide Objectives and Requirement definition
Manage Communication 
Provide a Work Breakdown and Timeline

Optional Features

Research requirements, alternatives
Project management training and support
Product acquisition
Project planning and delivery
Project Workspace

Roles and Responsibilities

Requester is responsible for providing the following information:

  • Project Purpose
  • Anticipated Impact
  • Strategic Alignment
  • Supporting cost documentation
  • Desired Start/End 
  • Department 
  • Project Sponsor (Must be Dean or Vice President)

Please Note : Submission of project requests does not guarantee project approval.  Governance process consists of committee review and evaluation.

Request Service or Support    

Click the Request Service button and complete the request form. 

Service Audience 

Faculty and Staff.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level    
Response Time 1 business day
Resolution Time Approximately 6 weeks for review and evaluation of proposal, given all supporting documentation.
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time 

Service Pricing

There are no costs associated with this service.

Institutional Policies

CIO sponsored policies can be found here:

Administrative Policy Library

Submit Project Request


Service ID: 18449
Thu 3/9/17 12:36 PM
Mon 3/13/23 10:49 AM