Service Description
Professional Project Management support and service to Campus departments for Governance, Initiation, Planning and delivery of IT enterprise systems and services that support Buffalo State Strategic Plan.
Standard Features
Provide Project Request form
Route Project Request to appropriate IT Governance Committee
Prepare IT Feedback pertaining to resources, costs, impact
Provide consultation to requester
Provide Scope Definition
Provide Objectives and Requirement definition
Manage Communication
Provide a Work Breakdown and Timeline
Optional Features
Research requirements, alternatives
Project management training and support
Product acquisition
Project planning and delivery
Project Workspace
Roles and Responsibilities
Requester is responsible for providing the following information:
- Project Purpose
- Anticipated Impact
- Strategic Alignment
- Supporting cost documentation
- Desired Start/End
- Department
- Project Sponsor (Must be Dean or Vice President)
Please Note : Submission of project requests does not guarantee project approval. Governance process consists of committee review and evaluation.
Request Service or Support
Click the Request Service button and complete the request form.
Service Audience
Faculty and Staff.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level |
|
| Response Time |
1 business day |
| Resolution Time |
Approximately 6 weeks for review and evaluation of proposal, given all supporting documentation. |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time
Service Pricing
There are no costs associated with this service.
Institutional Policies
CIO sponsored policies can be found here:
Administrative Policy Library