Service Description
Request remote access to a Windows desktop on campus.
Standard Features
Standard Service Features include:
- Connect to your work PC from off-campus using Remote Desktop.
Optional Features
There are no Optional Service Features associated with this service.
Roles and Responsibilities
User Responsibilities:
- Provide details related to the request including their contact information and device name of their campus computer.
- Complete a short online training tutorial (required to use Remote Desktop).
- Download, install and configure the Cloudflare WARP application (required to use Remote Desktop).
Information Technology Responsibilities:
- Information Technology staff will configure the Windows desktop for remote access.
- Information Technology staff will communicate the status of the request to the user as needed.
How to Request
Click Open a Ticket and complete the request form.
Service Audience
Faculty and Staff.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.
Institutional Policies
Policy on the Use of Electronic Resources