Service Description
Information Technology (IT) Services can provide assistance to faculty and staff who are experiencing issues with Qualtrics. Please note that IT does not provide survey design and creation services. Users requiring those services should contact Qualtrics directly.
Standard Features
Information Technology (IT) Services can assist faculty and staff with Qualtrics issues including:
- Assign correct user permissions
- Apply a user authentication workflow to a survey
- Provide a college-approved set of questions for feedback surveys
Optional Features
- Visit the Qualtrics landing page for helpful video tutorials, subject guides and Qualtrics contact information.
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the request including their contact information and a description of the issue.
Information Technology Responsibilities:
- Information Technology staff will assist with the issues listed above (see "Standard Features").
- Information Technology staff will communicate the status of the request to the user as needed.
How to Request
Click the Open a Ticket button and complete the request form.
Service Audience
Faculty and staff.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.
Institutional Policies
There are no Institutional Policies associated with this service.