Email Issue

Service Description

Information Technology can provide assistance to faculty, staff and students who need help resolving an email issue.

Standard Features

Information Technology provides assistance with the following:

  • Help troubleshoot and resolve issues related to sending/receiving email
  • Help troubleshoot and resolve issues related to accessing shared calendars
  • Help troubleshoot and resolve issues related to using Outlook
  • Answer general questions related to using Gmail or Office 365

Optional Features

There are no optional services associated with this service. 

Roles and Responsibilities

User Responsibilities: 

  • User is responsible for providing details related to the issue including their contact information and a full description of the problem.
  • User agrees to allow Information Technology staff to access their campus-owned device and/or personal mobile device.

Information Technology Responsibilities:

  • Assist with the resolution of issue on campus-owned device and/or personal mobile device.
  • Communicate the status of the request to the user as needed.

How to Request     

Click the Open a Ticket button and complete the request form.

If immediate assistance is required, please contact the IT Help Desk:

Service Audience 

Faculty, Staff and Students. 

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal  
Response Time 1 business day
Resolution Time 3 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Institutional Policies

Policy on the Use of Electronic Resources

 
Open a Ticket

Details

19318
Created
Fri 4/21/17 3:26 PM
Modified
Fri 4/12/19 2:58 PM