Login Assistance

Service Description

IT can provide assistance to faculty, staff and students who need help setting up their accounts or resolving a login problem. 

Standard Features

IT provides assistance with the following systems:

  • Alcohol EDU / Haven EDU
  • Banner (SSB and INB)
  • Blackboard
  • Bengal Success Portal (Starfish)
  • Campus Computers and Wireless
  • Campus E-mail (Gmail and Office 365)
  • Degree Works
  • HR Time and Attendance
  • Parking Permit
  • Qualtrics

Optional Features

Self-service options for students:

Roles and Responsibilities

User Responsibilities: 

  • User is responsible for providing details related to the issue including their contact information and a full description of the problem.
  • User must provide demographic information and photo ID to IT staff if a password reset is needed.

IT Responsibilities:

  • IT will assist faculty, staff and students with activating accounts for first time.
  • IT will perform manual password resets when needed.
  • IT will communicate the status of the request to the user as needed.

How to Request     

Click the Open a Ticket button and complete the request form.

If immediate assistance is required, please contact the IT Help Desk:

  • Phone: 716-878-4357
  • In Person: Bulger 200

Service Audience 

Faculty, Staff and Students.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 1 - High  
Response Time 4 hours
Resolution Time 1 business day
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Institutional Policies

Policy on the Use of Electronic Resources

 
Open a Ticket

Details

18453
Created
Thu 3/9/17 1:57 PM
Modified
Wed 6/19/19 9:58 AM