Voicemail - Add/Remove

Service Description

Use this form to have voicemail added or removed from an existing phone line.

Standard Features

Use this form to request reset of voicemail password (standard or VoIP).

Optional Features

There are no optional features associated with this service.

Roles and Responsibilities

User Responsibilities: 

  • User is responsible for providing details related to the request (department, name, contact number, email address, phone number needing voicemail).

Telecomm Responsibilities:

  • Telecomm staff will communicate the status of the request to the user as needed.

How to Request    

Click the Open a Ticket button and complete the request form.

If immediate assistance is required, please contact the Office of Telecommunication Services:

Service Audience 

Faculty and Staff.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Telecomm Extended SLA  
Response Time 1 business day
Resolution Time 5-10 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time

Service Pricing

There are no costs associated with this service.

Institutional Policies

There are no Institutional Policies associated with this service.

Open a Ticket


Service ID: 42171
Wed 2/26/20 8:50 AM
Tue 9/14/21 4:23 PM