25Live

Service Name Auxiliary Systems
Service Offering Title 25Live
Service Offering Description Room/event scheduling services
Standard Service Features Application administration, access control, user account creation, SIS integration, new release and patch deployment
Optional Service Features Custom reports available upon request
Service Pricing (if applicable) NA
Service Billing (if applicable) NA
Service Owner/Team WebApp
Service Roles/Responsibilities Requestor – Provide detailed description of the requirements and specifications; adherence to data usage/disposition guidelines as defined by FERPA, HIPAA and other applicable laws and policies

IT – Review and evaluate the request for feasibility and anticipated time to completion; communication with requestor
Service Hours of Availability M-F 8:30-4:30
Service Special Considerations Data access subject to data governance guidelines 
How to Request Service and/or Support Request form to be implemented; Contact the IT Help Desk (ithelpdesk@buffalostate.edu)
Service Audience  Staff;Faculty
Service Level Agreement  
Request Turnaround Time Acknowledgement of request within 1 business day
Consultation with requestor within 3 business days
Turnaround time for application deployment or maintenance depends upon the nature and complexity of the request
Service Support Options NA
Incident Resolution Time NA
Service Availability Normal campus business hours
Maintenance Windows Application will be unavailable when servers are down for maintenance
Maintenance and Outage Notifications Users will be notified within one (1) business day by phone or e-mail if application is unavailable due to server downtime
Service Security Requirements and Considerations Data access subject to data governance guidelines
Performance Metrics Review and Reporting Application completed per SLA
Relevant Institutional Policies Various campus information security policies
c_approval_status Approved