Service Name |
Auxiliary Systems |
Service Offering Title |
25Live |
Service Offering Description |
Room/event scheduling services |
Standard Service Features |
Application administration, access control, user account creation, SIS integration, new release and patch deployment |
Optional Service Features |
Custom reports available upon request |
Service Pricing (if applicable) |
NA |
Service Billing (if applicable) |
NA |
Service Owner/Team |
WebApp |
Service Roles/Responsibilities |
Requestor – Provide detailed description of the requirements and specifications; adherence to data usage/disposition guidelines as defined by FERPA, HIPAA and other applicable laws and policies
IT – Review and evaluate the request for feasibility and anticipated time to completion; communication with requestor |
Service Hours of Availability |
M-F 8:30-4:30 |
Service Special Considerations |
Data access subject to data governance guidelines |
How to Request Service and/or Support |
Request form to be implemented; Contact the IT Help Desk (ithelpdesk@buffalostate.edu) |
Service Audience |
Staff;Faculty |
Service Level Agreement |
|
Request Turnaround Time |
Acknowledgement of request within 1 business day
Consultation with requestor within 3 business days
Turnaround time for application deployment or maintenance depends upon the nature and complexity of the request |
Service Support Options |
NA |
Incident Resolution Time |
NA |
Service Availability |
Normal campus business hours |
Maintenance Windows |
Application will be unavailable when servers are down for maintenance |
Maintenance and Outage Notifications |
Users will be notified within one (1) business day by phone or e-mail if application is unavailable due to server downtime |
Service Security Requirements and Considerations |
Data access subject to data governance guidelines |
Performance Metrics Review and Reporting |
Application completed per SLA |
Relevant Institutional Policies |
Various campus information security policies |
c_approval_status |
Approved |