VoIP Report

Tags VoIP phones

Service Description

Use this form to request a VoIP report for Enterprise Communication Center (ECC) call activity.

Standard Features

VoIP reports are available for Enterprise Communication Center (ECC) call activity only. Reports cannot be written to display call activity to a user’s personal extension. Examples of ECC call activity include:

  • ECC availability of specific users
  • Number of ECC calls routed to specific users
  • Number of ECC calls answered or abandoned
  • Number of calls routed through the main and overflow queues
  • Hold times and call times

Optional Features

There are no optional features associated with this service.

Roles and Responsibilities

User Responsibilities: 

  • User is responsible for providing details related to the request (department, name, contact number, email address).


Telecomm Responsibilities:

  • Telecomm staff will communicate the status of the request to the user as needed.

How to Request    

Click the Open a Ticket button and complete the request form.

Service Audience 

Faculty and Staff.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Telecomm Basic SLA  
Response Time 1 business day
Resolution Time 2 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Service Pricing

There are no costs associated with this service.

Institutional Policies

There are no Institutional Policies associated with this service.

 
Open a Ticket

Details

41430
Created
Wed 1/8/20 9:43 AM
Modified
Wed 1/15/20 11:39 AM