Service Description
Use this form to request the move of an existing phone line from one location to another (standard or VoIP).
Standard Features
Use this form to request the move of an existing phone line from one location to another (standard or VoIP).
Optional Features
There are no optional features associated with this service.
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the request (department, name, contact number, email address, phone number needing to be moved, current and new locations).
Telecomm Responsibilities:
- Telecomm staff will communicate the status of the request to the user as needed.
How to Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the Office of Telecommunication Services:
Service Audience
Faculty and Staff.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Telecomm Extended SLA |
|
| Response Time |
1 business day |
| Resolution Time |
5-10 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time
Service Pricing
Department will need to pay the following costs associated with this service:
- $75 if there is an existing jack to be used
- $215 if a new jack needs to be installed
Institutional Policies
There are no Institutional Policies associated with this service.