Move Phone Line

Service Description

Use this form to request the move of an existing phone line from one location to another (standard or VoIP).

Standard Features

Use this form to request the move of an existing phone line from one location to another (standard or VoIP).

Optional Features

There are no optional features associated with this service.

Roles and Responsibilities

User Responsibilities: 

  • User is responsible for providing details related to the request (department, name, contact number, email address, phone number needing to be moved, current and new locations).


Telecomm Responsibilities:

  • Telecomm staff will communicate the status of the request to the user as needed.

How to Request    

Click the Open a Ticket button and complete the request form.

If immediate assistance is required, please contact the Office of Telecommunication Services:

Service Audience 

Faculty and Staff.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Telecomm Extended SLA  
Response Time 1 business day
Resolution Time 5-10 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Service Pricing

Department will need to pay the following costs associated with this service:

  • $75 if there is an existing jack to be used
  • $215 if a new jack needs to be installed

Institutional Policies

There are no Institutional Policies associated with this service.

 
Open a Ticket

Details

41035
Created
Mon 12/9/19 11:43 AM
Modified
Wed 1/15/20 11:38 AM