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Popular Services

Request the installation/setup of existing hardware/equipment, request a new or used computer, or initiate the purchase of new hardware/equipment.

Request software for a faculty/staff computer, classroom computer or in a student computer lab.

Need help with a computer or printer issue? Open a ticket to request assistance from RITE Services.

Need help with a login/password issue? Open a ticket to request assistance from RITE Services.

Have a question about technology on campus? This is a good place to start.

Need help with a software issue? Open a ticket to request assistance from RITE Services.

Request the move, swap or temporary relocation of campus-owned computers and/or peripherals.

Support and training for the deployment of departmental electronic course evaluations (EvaluationKIT - EK).

Request access to spaces on campus that require the use of electronic access control.

Request a new shared Public Folder (e.g. calendar) in Outlook for your department.

Classroom scheduling services

Authorized personnel can request the reactivation of network access for temp service employees.

Request a training session with an Instructional Design & Training (IDT) team member on the use of campus technologies such as Blackboard Learn, Blackboard Collaborate, Ensemble Media Server or Office 365.

Operation and support of automated lecture capture systems on campus installed in TECH 160, 258 and 358.

Review of proposals received through governance. Project proposal routing process and status:

Formal evaluation of project requests via RITE governance committee review process with appropriate teams, feasibility study and analysis. Communication with requester and status updates.

Buffalo State faculty and staff may request a Blackboard Community Organization for campus-related activities.

Audio/Video capture of content on campus but outside of Bulger Communication Center TV studios. Single or multiple camera.

Need help with a presentation system issue in a classroom? Open a ticket to request assistance from RITE Services.

Generation of reports/data files from the enterprise SIS (Banner) and degree audit systems (Degree Works) based on requestor specifications

Development of custom web database applications and forms

Request the merger of course sections into a single Blackboard course site.

Support for Blackboard Learn for online, hybrid and face to face courses.

Support and training on Ensemble Video that provides restricted access streaming of copyright and faculty created materials for students in courses and on websites.

Request the restoration of course content and student data (optional) from an archived Blackboard course.

Generation of reports/data files from the enterprise Human Resource Management database based on requestor specifications