Need help with a login/password issue? Open a ticket to request assistance from IT.
Determine resources and configure the memory, CPU and storage allocation from the specifications given from the requestor.
Configuration and installation of security software on the server (antivirus, firewall, and security updates). The installation of any other software and license needed to be implemented agreed by both parties.
Formal evaluation of project requests via IT governance committee review process with appropriate teams, feasibility study and analysis. Communication with requester and status updates.
Banner is Buffalo State’s Student Information System. Integrated with systems in most major functional areas, Banner supports Admissions, Financial Aid, Student Records, Student Accounts, Housing, Advisement, and many other student services.
Request software for a faculty/staff computer, classroom computer or a student computer lab.
Technical support provided in designated instructional spaces and conference rooms for two-way live, real-time video and audio for Buffalo State related academic and administrative activities.
Support and training on Blackboard Collaborate web conferencing/collaboration tool that can be integrated within Blackboard Learn.
Buffalo State faculty and staff may request a Blackboard Community Organization for campus-related activities.
Request the move, swap or temporary relocation of campus-owned computers and/or peripherals.
Request a session with Instructional Design and Distance Learning (IDDL) to meet your professional development needs.
Request toner and paper for printers in the campus pay to print system.
Request assistance with the recovery of data from a campus-owned client device (due to accidental deletion or data loss due to hardware failure).
Support for Blackboard Learn for all aspects of campus use
Request the merger of course sections into a single Blackboard course site.
Production, upload, display, and/or scheduling of digital media on electronic signage displays across campus.
Register for an Instructional Design & Training (IDT) workshop on the use of campus technologies such as Blackboard Learn, Blackboard Collaborate, Ensemble Media Server or Office 365.
Support and training on Ensemble Video that provides restricted access streaming of copyright and faculty created materials for students in courses and on websites.
Consultation and integration of third party applications within the Blackboard LMS (Learning Management System).
Process optical mark recognition (OMR) control sheets and response forms and produce reports and data files of test scores and survey responses/summary statistics.
Audio and Video design and space improvement services for the academic and administrative departments of Buffalo State. Includes computing hardware and software.
Weekly reconciliation of Purchase Requisitions submitted for Technology Fee, account 900820-00 are emailed to authorized personnel.
Request a new or replacement Buffalo State ID card.
Request access to spaces on campus that require the use of electronic access control.
Request the installation/setup of existing hardware/equipment, request a new or used computer, or initiate the purchase of new hardware/equipment.
Use this request form to surrender campus-owned computers or printers that are no longer being used.