Learning Management System (Blackboard) - Third Party Application Integration

Service Description

Consultation and integration of third party applications within the Blackboard LMS (Learning Management System). These may include publishers' content, building blocks, Open Educaiton Resources (OER) and LTIs. 

Standard Features

  • Consultation and verification of the integration of third party applications within the Blackboard LMS
  • Review vendor integration needs and assist in the implementation with OpenSUNY
  • Support adding third party links into the Blackboard course
  • Collaboration with Open SUNY and SUNY ITEC for Support

Optional Features

  • Act as liaison between vendor and customer to assist in integration
  • Assist in the testing and troubleshooting of the integration

Roles and Responsibilities

Requester:

  • Provide third party information such as licensing or installation documentation, if required
  • Provide students with updated resources and documentation
  • Request support from vendor on appropriate steps to utilize the application

Instructional Design & Training:

  • Collaborate with Open SUNY and ITEC for support and maintenance
  • Verify requested third party applications are compatible with current LMS
  • Request install or upgrade of third party building block with OpenSUNY
  • Communicate with OpenSUNY for incident, problem, change, release and configuration management

SUNY ITEC/Open SUNY/Blackboard Inc.:

  • Install and upgrade of third party application building blocks
  • Maintenance of hosting services
  • Provide Application Support & Hosting
  • Notify Service Owner/Team of maintenance and feature enhancements

 

Third Party Vendors:

  • Maintain vendor hosting servers and services
  • Technical and customer support of third party applications
  • Training customer on the appropriate steps and use of the third party application
  • Communicate maintenance windows and service updates

Request Service or Support     

Click the Open a Ticket button and complete the request form.

Open SUNY Support Services:

Additional third party training and support should be requested from the vendor. 

Service Audience 

Faculty and Staff.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).

Service Level 2 - Normal  
Response Time 1 business day
Resolution Time 3 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Institutional Policies

Policy on the Use of Electronic Resources

Campus-Supported Learning Management System Policy

Guidelines for Maintaining the Security, Confidentiality and Integrity of Customer Information

 
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Details

18672
Created
Tue 3/21/17 1:57 PM
Modified
Fri 12/20/19 9:55 AM