Service Description
Digital signage consists of the displays of different digital media such as campus cable, power point slides, internal templates and web pages. Departments and offices can request to purchase signage hardware and / or obtain access to add their own content to the displays on campus.
Standard Features
User access to upload own content
Service for content and hardware
Optional Features
Training
Signage Purchasing and Consultation
Report Objectionable Content
How to Request
For procurement and installation of Visix Digital Signage, please request the A/V Space Improvement service.
For playlist access, general assistance, or to report content, please click the Open a Ticket button and complete the request form.
Roles and Responsibilities
User Responsibilities:
- Placing request and responding to inquiries for clarification in a timely manner.
- Pay associated costs (if applicable, see below)
Digital Signage Group Responsibilities:
- Respond to requests as soon as possible, usually within 2 business days as projects allow.
- Consult for purchase and installation, prepare purchase requisitions
- Receive and coordinate installation with Networking / Telecommunication Infrastructure and Campus Facilities
- Maintain servers / systems for signage and wayfinding
Service Audience
Faculty, Staff.
Students (content upload only)
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
| Service Level 2 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. If this is a new install, additional time will be required for Resolution. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.
Service Pricing
For the installation/ upkeep of a department-owned signage player, the department will pay for:
- Equipment cost
- $220 annual licensing fee per signage player (estimated, may vary based on quantity and supply)
User access and consultation is free of charge.
Institutional Policies
Policy on the Use of Electronic Resources
Visual Identity Program
Digital Signage Policy