Service Description
o IDDL staff will submit videos stored within YuJa for captioning from a third-party captioning service (Rev.com) for accessibility compliance at no cost to the faculty.
Standard Features
o Submission of videos stored within Buffalo State’s YuJa Enterprise Video Platform to Rev.com for captioning
o On-Demand Resources on Website
o Collaborate with SUNY ITEC and Rev.com for Support
Optional Features
o Submission of video transcripts, glossaries, and speaker names for increased initial accuracy
o Follow-up with Rev.com for inaccurate captioning
Roles and Responsibilities
o IDDL:
§ Place order with Rev.com for captioning of requested video, along with any additional materials (requestor-provided transcript, glossary, speaker names, etc.)
§ Pay for service for class-related materials
§ Communication with requestor about submission and completion of captioning
§ Communication with Rev.com and YuJa regarding technical issues
o Requestor:
§ Request for captioning through associated ticket
§ Verify accuracy of captioning
§ Edit captions in YuJa's video editing tool
o Rev.com
§ Provide captioning directly to YuJa-hosted videos at accuracy rate of 99% or better within 24 hours for video files of 60 minutes or less
§ Communication with IDDL staff on completion of services
o ITEC
§ Notify service owner/team of maintenance window
§ Provide support for troubleshooting
How to Request
Click the Request Service button and complete the request form.
Buffalo State On-Demand Resources
YuJa Support
Service Audience
Faculty and Staff.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00AM to 5:00PM).
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Service Level 2 - Normal
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Response Time
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1 business day
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Resolution Time
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3 business days
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Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.
Service Pricing
There are no costs to faculty associated with this service. Potential costs for use of this service for non-class-related videos will be quoted at the time of request.
Institutional Policies
Policy on the Use of Electronic Resources
Copyright
Guidelines for Maintaining the Security, Confidentiality and Integrity of Customer Information
Disability-Related Discrimination Policy (Captioning)