How To: Open a ticket from the IT Self-Service Portal


Buffalo State users can open tickets directly from the IT Self-Service Portal to (1) report an issue/problem, or (2) to request a service. Here are a few examples of tickets that users might submit from the portal:

Follow these steps to open a ticket

1. Locate the service that you want to request by clicking the Services tab and browsing browse through our services. 


Tip: You can also use the Search the client portal box to find services, or view the new and popular services.

2. When you find the service you're looking for, simply click the orange Open a Ticket button in the upper right corner.

Open a ticket

3. If you are not already logged in to IT Self-Service Portal, you will be prompted to sign-in. Enter your Buffalo State username and password, and click Sign In.

Sign In 

4. After signing in, you'll be presented with a web form that needs to be filled out. While the form fields will be different from form to form depending on the service you're requesting, certain fields are standard on every form. For example, every form contains a Ticket Title field where you can enter a short description of your issue or request.

Ticket Title

5. You'll also find a question mark (?) to the right of each field name. Click on it to view the help text for that field.

Help Text

6. The Description field is another field that is standard on most forms. This is where you should enter the details of what you're requesting or the issue you're experiencing.


7. When you are finished completing the form, click the Request button.

Please Note: Any field that has a red asterisk next to it is a required field. Fields that don't have a red asterisk are optional.

What happens next?

As soon as your request is submitted, a ticket is created and routed to the appropriate Information Technology team. An Information Technology staff member will review your request and either take the required steps to fulfill the request or contact you for more information. You will also receive an email confirmation from confirming the creation of your ticket. 


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Article ID: 30439
Wed 5/17/17 10:46 PM
Thu 1/3/19 3:02 PM

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